This is a similar issue as described here: https://community.bt.com/t5/Home-setup-Wi-Fi-network/Issues-connecting-to-my-godaddy-hosted-website-... although the circumstances and details may be different so I have posted this as a separate thread.
Basically, we cannot connect to a GoDaddy hosted website via BT. This started happening on 15/03/18.
We can access the site through other ISPs (tested Sky, Virgin Media, PlusNet, and TalkTalk so far) but a quick check here shows the problem: https://pulse.turbobytes.com/results/5ab2495eecbe4078c2008009/
Here's the output of a traceroute on the domain:
GoDaddy have investigated this but have referred us back to BT, saying it's definitely not an issue at their end. They have implied that BT have blocked that IP address from their network but we have no way of verifying that.
Can anyone help?
The website you have produce a tracert to is avaialable to buy, I could purchase it now at $12.99 if I wanted.
You blanked out the site name for whatever reason so how do you expect to get help?
From experience I can tell you GoDaddy is not the all singing all dancing web host it professes to be. I used to have 2 sites hosted by them.
Now I'd go nowhere near them.
I still have a website though, uncovered.name (don't worry mods, it's totally free, join if you want!)
Haha, ok. Well, you have the IP address and I assumed that would be enough. The domain is fitfestoxford.com.
Godaddy are not being helpful at all and refusing to accept the possibility that the problem might be at their end.
It's not a choice I would have made to use them for hosting but this request is on behalf of somebody else who has.
Same here, first noticed it last Thursday evening (15/03/18). As we use BT Broadband in the office, it effectively means we cannot upload any new content or changes to the site without going through a proxy which is a massive pain.
Ultimately it means that lots of visitors cannot access the website so the client is losing a large chunk of traffic.
Have you tried turning your routers off for at least half an hour in the hope that when they are re-connected you connect to a different DNS server which may help.
If you don't want to try that you could try changing the DNS server on your computer to see if that works.
I can use different DNS servers to access the site and get around it that way but my main concern is other visitors using BT who cannot access the site.
As you can access via a BT connection using different DNS settings it looks like it could possibly be a problem with BT Web Protect. The IP address block (of which you are just a part) could have been reported for some reason and placed on the block list.
The community won't be able to help further with this so I'll ask a mod to drop in. They'll take it from here.
Thanks, that would be appreciated.
This is what GoDaddy have suggested as a possibility but were unwilling to explore that any further.