cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Joyful
Aspiring Contributor
447 Views
Message 1 of 5

Accessing Thinkific

Go to solution

Hi

 

I have paid for a Thinkific course. Three of us with BT accounts cannot join. We either get time out issues or secure issues.  I have used different devices and different browsers to access the internet. I was advised to turn off Smart set up but it still did not work. Does anyone here have knowledge that could help us as the Thinkific experts  have tried everything.

0 Ratings
Reply
4 REPLIES 4
pippincp
Distinguished Sage
439 Views
Message 2 of 5

Re: Accessing Thinkific

Go to solution

Have you tried changing DNS servers on the device you are using?

Google: 8.8.8.4 and 8.8.8.8

Open DNS: 208.67. 222.222 and 208.67. 220.220

Cloudflare: 1.1.1.1 and 1.0.0.1

0 Ratings
Reply
Keith_Beddoe
Distinguished Sage
Distinguished Sage
432 Views
Message 3 of 5

Re: Accessing Thinkific

Go to solution

@Joyful 

Welcome to this user forum.

Try turning off BT Web Protect and BT Parental controls, and see if its the cause of the problem.

You do this via your MyBT account under extras section.

Joyful
Aspiring Contributor
402 Views
Message 4 of 5

Re: Accessing Thinkific

Go to solution
Thank you. That worked!
0 Ratings
Reply
RobbieMac
Moderator
Moderator
399 Views
Message 5 of 5

Re: Accessing Thinkific

Go to solution

@Keith_Beddoe wrote:

@Joyful 

Welcome to this user forum.

Try turning off BT Web Protect and BT Parental controls, and see if its the cause of the problem.

You do this via your MyBT account under extras section.


Kudos @Keith_Beddoe  😁

0 Ratings
Reply