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Adawes
Beginner
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Message 1 of 2

Adding time capsule to network

Dear BT/Internet hivemind,

I have a BT Smart hub 2 (SH2). I also have an Apple time capsule (TC). Until today, they lived in peace together with the TC on the BT network. the TC wasn't plugged into the SH2, it was under the sofa and connected to the SH2 wirelessly so my mac could back up frequently. Then for foolish reasons I reset the TC (an unrelated issued). I'm trying to set it up as before, but whenever I try adding to my BT network I get 'an unexpected error' and it won't join. no idea why.

Can someone help?

And to reiterate, all these devices worked fine together before I reset one, so it can't be a compatibility issue. 

regards

Alex

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albertj
Aspiring Expert
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Message 2 of 2

Re: Adding time capsule to network

Hi @Adawes ,

It's been a while since you posted, have you managed to resolve this?

Otherwise, can you try resetting both devices and try pairing again? 

If the issue still occurs, what colour is the light on your Time Capsule? 

If you connect the Time Capsule via an Ethernet Cable, does the issue still occur?

Also, you could try posting this in the Apple AirPort Time Capsule Community

Thanks

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