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Message 1 of 22

All location services when using broadband go to old location, not new location after moving house!

Ive recently moved homs from Portsmouth to Cornwall, and am having a really odd issue aross all devices connected to my broadband (mobiles, laptop, and desktop PCs):

Whenever you use a website / app that tracks my location, it keeps going back to Portsmouth, rather than Cornwall. If I disconnect from the network and use mobile data & GPS, it immediately goes to the correct location.

Any ideas how to fix this, or do i need to go back to BT to get them to fix something at their end?

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Message 2 of 22

Re: All location services when using broadband go to old location, not new location after moving hou

@Cocksy 

This is a common issue, where Google has recorded the BSSID of your home hub, at your old location, assuming to took it with you.

https://support.google.com/maps/answer/1725632?hl=en

There is nothing BT can do.

More.

Google has a record of wireless networks and their SSID and MAC (BSSID) addresses, it uses this to help with your location,
if you tell your phone to use wireless networks to help with location. This also happens with other portable devices that
use Google as a location aid.

If your home hub has been used at a different house, then this location information will be incorrect. This can also happen
if you are send a new home hub, or buy a second hand one.

You can correct this information by following the instructions on this page Location-based services

It has nothing to do with the IP address of the BT server you are connected to, as this can be anywhere
in the UK, or on rare occasions, the USA.

This subject has been discussed at length on this forum thread.

Why does my home hub think I live in Hampshire?

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Message 3 of 22

Re: All location services when using broadband go to old location, not new location after moving hou

Intersting - thank you @Keith_Beddoe . So, I have a couple of questions - and relaise this appears to be not related to the BT broadband, but you may be abel to help?!

  1. I get the wrong location on my Desktop which is connected via ethernet and not wifi. Surely this is caused by some other issue, not google wifi ssid scanning?
  2. I have already changed the network ID from the one used at my prevous house (althoguh neither of them have had the nompa suffix). If its a new SSID, then surely google will not konw that its in a new location, unless uts using something other than the SSID / name to check it?
  3. Some of the location services that are showing the wrong location are nothing to do with google, and are not using google maps (as far as I can tell). How will changing goole help this?
  4. Will it eventually fix itself without having to change my SSID?
  5. Can I put my SSID of my main wifi network back to normal after temporarily changing it to have the "nomap" suffix? I have about 20 devices that I will need to 
  6. My router and Whole Home Wifi have about 6 different wifi networks between them - some of which are secured with passowrds, and some which arent (BT Wifi, for one, along with 2 guest wifi networks that I have no idea how to control). Do i need to change them all? and if so, how do i go about changing the ones I cannot control?

Thanks for the help so far!

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Message 4 of 22

Re: All location services when using broadband go to old location, not new location after moving hou


@Cocksy wrote:

Intersting - thank you @Keith_Beddoe . So, I have a couple of questions - and relaise this appears to be not related to the BT broadband, but you may be abel to help?!

  1. I get the wrong location on my Desktop which is connected via ethernet and not wifi. Surely this is caused by some other issue, not google wifi ssid scanning? It is the location of the hub, not the location of your PC, hence any devices connected to it regardless of medium.
  2. I have already changed the network ID from the one used at my prevous house (althoguh neither of them have had the nompa suffix). If its a new SSID, then surely google will not konw that its in a new location, unless uts using something other than the SSID / name to check it? It is the BSSID (which you cannot change and is invisible to you) that google identifies.
  3. Some of the location services that are showing the wrong location are nothing to do with google, and are not using google maps (as far as I can tell). How will changing goole help this?
  4. Will it eventually fix itself without having to change my SSID? Changing SSID will have no effect
  5. Can I put my SSID of my main wifi network back to normal after temporarily changing it to have the "nomap" suffix? I have about 20 devices that I will need to Changing SSID will have no effect
  6. My router and Whole Home Wifi have about 6 different wifi networks between them - some of which are secured with passowrds, and some which arent (BT Wifi, for one, along with 2 guest wifi networks that I have no idea how to control). Do i need to change them all? and if so, how do i go about changing the ones I cannot control? Changing SSID will have no effect

Thanks for the help so far!


 

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Message 5 of 22

Re: All location services when using broadband go to old location, not new location after moving hou

I cannot really add much, apart from the fact that Google does eventually catch up with your location, the more that you use portable devices which have GPS turned on, and you are logged into your Google account on that device.

Information is collected by GPS, and by looking at the adjacent wireless networks that your smartphone can see. 

The fact that is also wrong on Ethernet connections, has no bearing on this, as its still relying on the fact that your current IP address is linked to the information that Google have.

Changing the SSID does not change the BSSID  (Basic Service Set Identifier) which is what Google stores. That is what will eventually be updated.

I have a portable MiFi unit, and I add the nomap suffix to the SSID, so it does not get mapped by Google.

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Message 6 of 22

Re: All location services when using broadband go to old location, not new location after moving hou

Perhaps your old location is still stored in Google Maps ?

See: https://support.google.com/maps/answer/3093979?co=GENIE.Platform%3DDesktop&hl=en

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Message 7 of 22

Re: All location services when using broadband go to old location, not new location after moving hou

I'm now even more confused @licquorice - the goolge link @Keith_Beddoe referred to said change the SSID to fix the issue - you are saying that wont work!
Also, I have a totally new router, and new IP addres which shows as the correct location (using whatismyip).
I do have the same WholeHome Wifi discs, but my Desktop is not using them at all - it is connected entirely by ethernet to the (new) hub, with WiFi turned off.!

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Message 8 of 22

Re: All location services when using broadband go to old location, not new location after moving hou

Hi @V_Meldrew ,

I've done that already, and so have my wife - we did it as soon as we moved, and it has had no effect!

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Message 9 of 22

Re: All location services when using broadband go to old location, not new location after moving hou


@Cocksy wrote:

I'm now even more confused @licquorice - the goolge link @Keith_Beddoe referred to said change the SSID to fix the issue - you are saying that wont work!
Also, I have a totally new router, and new IP addres which shows as the correct location (using whatismyip).
I do have the same WholeHome Wifi discs, but my Desktop is not using them at all - it is connected entirely by ethernet to the (new) hub, with WiFi turned off.!


I could be wrong, but I'm pretty sure it is the BSSID (MAC address) that Google uses not the SSID. 

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Message 10 of 22

Re: All location services when using broadband go to old location, not new location after moving hou

As far as I'm aware, it works by associating your Android phone's GPS location to the wifi BSSID it is connected to and thus assumes that the MAC address of the device emitting the wifi is in close proximity to your phone.

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