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Beginner
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Message 1 of 7

Amazon Firestick will not connect to WiFi. Please help.

All instructions followed correctly. WiFi located but when WiFi password is entered the following message is received. “Could not contact Amazon.co.uk. Check the router or try another Wireless network.”

I have cancelled WiFi Smart SetUp, divided wireless connections, turned power off and on, restarted router, restarted television, returned Firestick to factory settings ....... followed endless google based advice.

All online advice so far has led to same result.

 

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Distinguished Sage
Distinguished Sage
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Message 2 of 7

Re: Amazon Firestick will not connect to WiFi. Please help.

which bt hub do you have?



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Beginner
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Message 3 of 7

Re: Amazon Firestick will not connect to WiFi. Please help.

Thank you for your message. I have BT Smart Hub - Type A, connected to Fibre with BT Halo 1

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Distinguished Sage
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Message 4 of 7

Re: Amazon Firestick will not connect to WiFi. Please help.

have you turned of smart setup

Turn Off smart setup

 

 

 

 



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Beginner
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Message 5 of 7

Re: Amazon Firestick will not connect to WiFi. Please help.

Yes. Smart setup turned off.

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Contributor
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Message 6 of 7

Re: Amazon Firestick will not connect to WiFi. Please help.

Try making a hotspot on your phone and connect to that to isolate where the problem lies.

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Beginner
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Message 7 of 7

Re: Amazon Firestick will not connect to WiFi. Please help.

Have now tried to connect to Hotspot. Same message, unfortunately.

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