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Shirleyg52
Beginner
594 Views
Message 1 of 5

Amazon fire stick

Hi I have had an amazon fire stick and it wont play so googled it and I need to turn smart setup off so I have followed these instructions:
Open a web browser on any computer or device connected to your Hub and go to http://bthomehub.home to open the Hub Manager.
Select Advanced Settings:
Enter the admin password. ...
Select Continue to Advanced Settings.
Select Home Network > Smart Setup.
Select No to disable Smart Setup & select Apply.

But as I press on home network my internet goes off everytime, any help to stop.this or turn off smary set up would help

Thanks in advance
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4 REPLIES 4
Distinguished Sage
584 Views
Message 2 of 5

Re: Amazon fire stick

which hub are you using
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Shirleyg52
Beginner
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Message 3 of 5

Re: Amazon fire stick

Bt home hub 5
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Distinguished Sage
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Message 4 of 5

Re: Amazon fire stick

have you tried a factory reset of the hub first using the reset pin hole at the rear of the hub hold it in for 20 seconds
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Shirleyg52
Beginner
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Message 5 of 5

Re: Amazon fire stick

Sorry been away do.just got around to.trying it
Unfortunately it is still doing the same thing as I click on home network tab it seems to.cut the internet connection
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