Kerri
Beginner
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Message 1 of 10

Ap isolation

Hi my Chromecast is playing up and it is telling me to turn off ap isolation on my internet. I don't know what that is and I can't find it anywhere can anyone help please. 

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Keith_Beddoe
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Message 2 of 10

Re: Ap isolation

@Kerri 

Which BT Home Hub are you using?

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pippincp
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Message 3 of 10

Re: Ap isolation

I think you'd be more likely to get and answer from the Chromecast Community Forum.

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Kerri
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Message 4 of 10

Re: Ap isolation

By smart hub type a is what it says on the back 

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Kerri
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Message 5 of 10

Re: Ap isolation

Thank you I have contacted them and looks like alot of people are having this issue.
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Keith_Beddoe
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Message 6 of 10

Re: Ap isolation


@Kerri wrote:

By smart hub type a is what it says on the back 


The message means that for some reason, your chromecast and the device you are using to control it, are not connected to the same wireless network, so they appear to be isolated.

smart setup can also interfere, so disable it.

http://bt.custhelp.com/app/answers/detail/a_id/44328/~/switching-smart-setup-on-and-off-on-the-bt-ho...

 

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Kerri
Beginner
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Message 7 of 10

Re: Ap isolation

Thank you I will try that. My mobile and the Chromecast are both on the same network tho.
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Kerri
Beginner
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Message 8 of 10

Re: Ap isolation

Screenshot_20200819_210656_com.google.android.apps.chromecast.app.jpg

 this is what it comes up with. 

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Keith_Beddoe
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Message 9 of 10

Re: Ap isolation

I am not really familiar with the home hubs, but if you have the original smart hub, its possible to separate the 2.4 and 5G wireless bands which gives the 5G one a separate SSID. 

You can then make sure that the phone and the chromecast both connect to the 2.4GHz band.

Perhaps another forum member with a smart hub (not smart hub 2), can give you help.

danielstreva
Beginner
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Message 10 of 10

Re: Ap isolation

I was having the same issue. Just turn off mobile data when setting up your chrome cast so that it doesnt connect to mobile network during setup when it briefly disconnects from wifi during setup.

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