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James72
Aspiring Contributor
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Message 1 of 42

Apple iCloud access on BT Home Hub

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Hi.  I have had an issue in the last week which has never happened before.  We have a Home Hub 2 and various Apple devices.  Until last week, we had no issues with accessing iCloud emails, find my phone, Apple ID information in the settings etc etc.  From Friday I got an account error message and now the only way I can access the above information is if I switch off the wifi and use my mobile network account.  I looked at these messaging boards and read that I had to switch off  smart setup.  I did this and it worked for a day or 2.  Then i had the same issues again.  I did everything including off and on of every tablet and phone, reinstalling to the hub.  All software is up to date (iOS 12.4) I have no new equipment in the house.  Has anyone had a similar experience? Thanks

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Distinguished Sage
Distinguished Sage
1,671 Views
Message 2 of 42

Re: Apple iCloud access on BT Home Hub

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Have you tried a factory reset of hub by pressing recessed button on back and holding 20/30 secs until lights flash 

are you sure it is hh2 as that is old now



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James72
Aspiring Contributor
1,654 Views
Message 3 of 42

Re: Apple iCloud access on BT Home Hub

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Sorry. Long day. Meant smart hub 2. Will try that thanks.

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greedyfreddy
Aspiring Contributor
1,630 Views
Message 4 of 42

Re: Apple iCloud access on BT Home Hub

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Same problem here, nothing seems to work, BT not being very helpful - try resetting it is about as far as they got.

 

James72
Aspiring Contributor
1,604 Views
Message 5 of 42

Re: Apple iCloud access on BT Home Hub

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Same here. They told me it had to be an Apple problem, not sure how it can be if it works over mobile network. Bizarrely it started to work again last night for no reason but has stopped working  since. Very sporadic.

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Molly11
Beginner
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Message 6 of 42

Re: Apple iCloud access on BT Home Hub

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Having experienced the same issue - I have spent a frustrating few hours on the telephone to Apple...After several attempts at troubleshooting, I was eventually passed on to a senior manager. He told me BT have blocked Apple I cloud. His advice is to call BT and ask to "Unblock I Cloud" to enable Apple to fix the problem... Will keep you posted on my progress.

James72
Aspiring Contributor
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Message 7 of 42

Re: Apple iCloud access on BT Home Hub

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Thanks Molly11. I spent a good 40mins in a chat with an Apple advisor. In the end I had to book a call with an iCloud tech for Friday. So my situation remains unresolved. The weird thing is that it does occasionally come back. Eg I got an email into my iCloud inbox timed at 4am while it was still connected to wi-fi. Does not make sense

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James72
Aspiring Contributor
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Message 8 of 42

Re: Apple iCloud access on BT Home Hub

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.... and there it is. Currently it’s working again! No rhyme or reason. Nothing reset. Just came back. Bizarre

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gugglebum
Beginner
1,471 Views
Message 9 of 42

Re: Apple iCloud access on BT Home Hub

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I am having the exact same issue. I even set up a Help call with Apple, during that we eventually noticed that the fault lay with the connection to iCloud was being blocked. I can't share anything, I can't even sign out of iCloud on any of my Apple devices.

It is just unbelievable that BT should allow an issue with a resource so huge and popular as iCloud to occur, and 100% shocking that they aren't resolving this immediately. 

Unbelievable and shocking, but not surprising...

 

Distinguished Sage
Distinguished Sage
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Message 10 of 42

Re: Apple iCloud access on BT Home Hub

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Can you please point to any proof (not hearsay) that this is a BT problem and not an Apple problem. Why on earth would BT block iCloud?

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