Replacing the home hub 3 with a archer s7 router going through the installation process and I get it connected but when I try to connect to the internet I get a bt page come up saying I have not got my home hub connected and wont let me change. I suppose this is a common problem.can anyone help with an idiots guide of what I need to do.
What sort of broadband do you have? If you have the Home Hub3 do you have a separate Openreach modem or is the hub connected directly to the line?
If you have connected the Archer to a modem (it won't work without one as it is just a router), have you configured the PPPoE login details correctly?
Username is email@example.com and password is BT
I am in a new build and have just the one lead coming out of a large
wall cabinet to the home hub.
I was hoping the new router would be installed the same way.
I don't know about the login details.
And thanks for taking the time to reply
Ok, so its not a Hub3 as they are very old. Is it SH2 hub with a red WAN port connected to a Fibre ONT?
If so, just configure the Archer with the PPPoE details as previously posted.
Post a picture of what is in the wall cabinet.
It goes in to a Huawei echo life hg8110h-20 gpon large terminal box.as I say just the one lead coming out to the hub I am only on the basic broadband and phone deal.
Hope this helps
Ok, factory reset the Archer to get a clean start. Then just run the auto setup wizard and enter the PPPoE login details as previously posted when prompted to do so.
I assume the BT hub works OK and it is just the Archer that you are having problems with.
Sorry yes this is a bt hub6 and yes it works completely normal
Just had it a while usual thing drops out on occasions proberly to old.
Sorry I cant seem to upload any pictures keep coming back one picture is to big a file