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saabina
Aspiring Contributor
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Message 1 of 3

Authentication error Some devices no longer connecting

Hi 

I have had a hub 6 for several years.  Over the last 2 weeks several devices keep not being able to connect to the hub.   My daughters Samsung phone keeps saying Authentication error and my husbands kindle fire tablet says authenticating but then does not connect.  These devices are not new and have connected to the hub without any problems before.  I don’t think it’s a device issue as it’s affecting 2 devices.  I have factory reset the hub using the pin hole and this has done nothing.  Sometimes rebooting the hub allows connection for a short while but then it drops.  Any help please.

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saabina
Aspiring Contributor
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Message 2 of 3

Re: Authentication error Some devices no longer connecting

Are any of the moderators able to help with this?  Any idea's why this has suddenly started happening 

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imjolly
Distinguished Sage
Distinguished Sage
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Message 3 of 3

Re: Authentication error Some devices no longer connecting

 if you have factory reset the hub have you turned off smart setup?

as you have hh6 I would split the 2.4/5ghz networks and set the channels manually instead of auto

https://www.bt.com/help/broadband/what-is-smart-setup-on-the-bt-hub--how-can-i-turn-it-on-and-off-

https://www.bt.com/help/broadband/fix-a-problem/broadband-and-wi-fi/i-want-to-improve-my-wi-fi/how-d...

I would also forget the networks on the 2 devices and start again

the forum mods are prioritising vulnerable and elderly customer at present 

 



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