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Connor142
Beginner
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Message 1 of 17

Awful Broadband for the past 3 years

Recently returned home from university, the internet at home was never good on this new estate however its gotten even worse with a unstable 100kbps download speed, we've had new routers installed tried multiple internet providers, currently using BT but still this internet fails to provide better than dial up speeds, its quite depressing, we've had technians come over and claim we're getting over 1 MBps download however its never been up to those speeds and others on this estate seem to be in the same situation apparently theres an action group on it and a local mp talking to bt about, any suggestions on what to do? Thanks for reading

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16 REPLIES 16
Connor142
Beginner
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Message 2 of 17

Re: Awful Broadband for the past 3 years

Just ran a diagnostic using a laptop pluuged into the router with a ethernet cable, download speed of 0.39 Mbps with an IP range profile of 55.09 Mbps, upload speed of 0.36Mbps with a upstream rate ip profile of 20Mbps

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imjolly
Distinguished Sage
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Message 3 of 17

Re: Awful Broadband for the past 3 years

Post stats from your router

run btspeedtester and when first test completes run diagnostic test and post results must be done with wired connection and preferably with I.E./EDGE as Firefox/chrome giving odd results

enter your phone number and post results remember delete number https://www.btwholesale.com/includes/adsl/main.html



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Connor142
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Message 4 of 17

Re: Awful Broadband for the past 3 years

I have done how do you post images?
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Connor142
Beginner
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Message 5 of 17

Re: Awful Broadband for the past 3 years

area.PNGbt 2.PNGdwnl upl.PNGHeres the info

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Connor142
Beginner
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Message 6 of 17

Re: Awful Broadband for the past 3 years

Also its the entire estate which has bad internet which is uprising as 6yr old estates would have new infrastructure you'd think that'd mean good internet
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imjolly
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Message 7 of 17

Re: Awful Broadband for the past 3 years

Need you to post stats from your router



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Connor142
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Message 8 of 17

Re: Awful Broadband for the past 3 years

What stats do you need and where could i find them?

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imjolly
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Message 9 of 17

Re: Awful Broadband for the past 3 years

Which hub do you have



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Connor142
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Message 10 of 17

Re: Awful Broadband for the past 3 years

BT Home Hub 4
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