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franz_
Beginner
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Message 1 of 5

Awful ping spikes

So my inernet speed on my PC is alright, I get about 33mbps download and 8mbps upload, however despite this when playing games I still get really bad ping spikes. My ping can be at an average of around 30ms, but then erratically spikes up to 130 every 10 or so seconds. This only happens sometimes when nobody else is using the internet (and only late at night too, around 12pm onwards), but always happens whenever someone else is using the internet heavily too, eg, streaming Netflix. This basically means I can't play games when someone else in the house decides to stream something, so what can I do about it? My download speed is still fine and is pretty much unchanged, so what's the actual cause of these ping spikes? 

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JoshThomas
Contributor
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Message 2 of 5

Re: Awful ping spikes

https://community.bt.com/t5/Home-setup-Wi-Fi-network/Recent-online-gaming-ping-spikes-when-streaming...

many other customers are having this issue unfortunately, only proven solution is to change ISP. 

Of course BT says nothing is wrong however. 

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Moderator
Moderator
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Message 3 of 5

Re: Awful ping spikes

Good morning @franz_  and thanks for posting.

I'm really sorry you're having problems with ping spikes. I know how frustrating that can be. I'l be happy to take a look at this if you wish. Can you first post a tracert to the game server you're using an then one to the BBC site for comparison. Please use a wired connection when running the tests.

Cheers

David

Community ModeratorDaveM
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JoshThomas
Contributor
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Message 4 of 5

Re: Awful ping spikes

David are BT doing anything about this issue that I can only assume thousands of customers are having?
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franz_
Beginner
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Message 5 of 5

Re: Awful ping spikes

Ok, just today I was getting horrific ping spikes again. I can't use a wired connection as the router is in a different room, and there's no phone line in the room I'm in, nor an Ethernet port that can go from the room the router is in to the room I'm in, so in order to use Ethernet I'd have to move my PC into the other room and install drivers, I can't be bothered for the hassle, it'll likely yield the same results as it's not my wireless connection that's the problem, I get it on all devices. Anyway, here's a tracert to BBC, done three times:

Spoiler

Tracing route to bbc.co.uk [2a04:4e42::81]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms broadband.bt.com [2a00:23c4:91:1c00:2cb:51ff:fe92:dbf3]
2 12 ms 12 ms 12 ms 2a00:2302::1100:203:1ff
3 * * * Request timed out.
4 * 14 ms * 2a00:2302::1100:100:3f
5 26 ms 491 ms 18 ms 2a00:2380:300c:b000::30
6 15 ms 15 ms 15 ms peer7-et7-0-3.telehouse.ukcore.bt.net [2a00:2380:c::2df]
7 15 ms 14 ms 14 ms 2a00:2380:2001:7000::1d
8 15 ms 15 ms 15 ms 2a04:4e42::81

Tracing route to bbc.co.uk [2a04:4e42::81]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms broadband.bt.com [2a00:23c4:91:1c00:2cb:51ff:fe92:dbf3]
2 157 ms 13 ms 12 ms 2a00:2302::1100:203:1ff
3 * 60 ms 14 ms 2a00:2302::1100:100:36
4 279 ms * 15 ms 2a00:2302::1100:100:3f
5 * 16 ms 15 ms 2a00:2380:300c:b000::30
6 15 ms 15 ms 15 ms peer7-et7-0-3.telehouse.ukcore.bt.net [2a00:2380:c::2df]
7 15 ms 15 ms 14 ms 2a00:2380:2001:7000::1d
8 489 ms 15 ms 21 ms 2a04:4e42::81

Tracing route to bbc.co.uk [2a04:4e42::81]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms broadband.bt.com [2a00:23c4:91:1c00:2cb:51ff:fe92:dbf3]
2 19 ms 19 ms 20 ms 2a00:2302::1100:203:1ff
3 * * * Request timed out.
4 15 ms 14 ms 14 ms 2a00:2302::1100:100:3f
5 15 ms 15 ms 15 ms 2a00:2380:300c:b000::30
6 15 ms 15 ms 15 ms peer7-et7-0-3.telehouse.ukcore.bt.net [2a00:2380:c::2df]
7 15 ms 15 ms 14 ms 2a00:2380:2001:7000::1d
8 15 ms 15 ms 15 ms 2a04:4e42::81

And here's a tracert to one of the servers I play on: 

Spoiler

Tracing route to 14.215.230.109.baremetal.zare.com [109.230.215.14]
over a maximum of 30 hops:

1 1 ms <1 ms 1 ms BTHUB [192.168.1.254]
2 305 ms 12 ms 12 ms 172.16.12.2
3 14 ms 13 ms 14 ms 31.55.186.181
4 14 ms 14 ms 14 ms 31.55.186.180
5 274 ms 15 ms 15 ms 195.99.127.102
6 14 ms 24 ms 43 ms peer8-et-0-0-3.telehouse.ukcore.bt.net [62.6.201.228]
7 14 ms 14 ms 14 ms 5.226.136.50
8 418 ms 15 ms 17 ms ae1.rt1-cr.ldn.as25369.net [5.226.136.39]
9 487 ms 539 ms 202 ms ae7.31-cs0-cr.ldn.as25369.net [185.38.150.227]
10 14 ms 14 ms 14 ms 14.215.230.109.baremetal.zare.com [109.230.215.14]


Tracing route to 14.215.230.109.baremetal.zare.com [109.230.215.14]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms BTHUB [192.168.1.254]
2 12 ms 12 ms 12 ms 172.16.12.2
3 * * * Request timed out.
4 15 ms 14 ms 14 ms 31.55.186.180
5 15 ms 15 ms 14 ms 195.99.127.102
6 23 ms 16 ms 14 ms peer8-et-0-0-3.telehouse.ukcore.bt.net [62.6.201.228]
7 14 ms 14 ms 14 ms 5.226.136.50
8 45 ms 16 ms 15 ms ae1.rt1-cr.ldn.as25369.net [5.226.136.39]
9 287 ms 240 ms 253 ms ae7.31-cs0-cr.ldn.as25369.net [185.38.150.227]
10 14 ms 14 ms 15 ms 14.215.230.109.baremetal.zare.com [109.230.215.14]

Tracing route to 14.215.230.109.baremetal.zare.com [109.230.215.14]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms BTHUB [192.168.1.254]
2 12 ms 12 ms 12 ms 172.16.12.2
3 14 ms 14 ms 14 ms 31.55.186.181
4 15 ms 14 ms 14 ms 31.55.186.180
5 16 ms 15 ms 15 ms 195.99.127.102
6 471 ms 14 ms 14 ms peer8-et-0-0-3.telehouse.ukcore.bt.net [62.6.201.228]
7 14 ms 14 ms 14 ms 5.226.136.50
8 16 ms 16 ms 15 ms ae1.rt1-cr.ldn.as25369.net [5.226.136.39]
9 104 ms 102 ms 131 ms ae7.31-cs0-cr.ldn.as25369.net [185.38.150.227]
10 14 ms 14 ms 14 ms 14.215.230.109.baremetal.zare.com [109.230.215.14]

You can see for the most part it's fine but even if the ping spikes for a second it can ruin the game. 

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