BBC I player will not work

[mark74]

I am trying to use bbc I player it will start but then freezes and that's it gone! my mother in law also has the same issue who lives a few streets away is there something up with the bt hub that's blocking the service?

[TimCurtis]

@mark74 

Is this a problem with your TV or do you have another device like a Youview box that's having the issue?

What about other players such ITV, All 4 & 5?

Same questions re your mother-in-law

[gg30340]

Are you on Fibre broadband or "normal" broadband?

What broadband speeds do you and your mother get?

[mark74]

hi yes everything plays fine on both except bbc I player don't have any issues with wifi or tv

[gg30340]

It may be that BBC iPlayer is defaulting to HD content and your connection is not good enough for that. Have you tried to play it in Standard definition. To do that go into Settings > Settings & Help> Video Quality > Standard Definition.

[mark74]

thanks I will try that

[Keith_Beddoe]

Do you have BT Parental controls turned on?

If so, then you need to add the following websites to the "whitelist" of sites which are always allowed.

bbci.co.uk

bbc.co.uk