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angusglover
Newbie
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Message 1 of 28

BHH 6 - Assign a remote port

I have a BT6. I use an IP camera that worked fine on SkyHub.

It requires that the BT6 assigns a remote port, in this case 8150 and the hub is not doing this. It is failing to assign any remote port, so therefor my port forwarding is not working and the port will not open because it does not see the service on the end. Is this a known issue with this hub? How do I overcome this?

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27 REPLIES 27
Distinguished Sage
Distinguished Sage
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Message 2 of 28

Re: BHH 6 - Assign a remote port

Sky uses a different IP subnet to BT, check that the camera doesn't still have an IP address and gateway in the Sky range. Reset the camera to factory settings and set up again. Port forwarding does work on the HH6

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angusglover
Newbie
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Message 3 of 28

Re: BHH 6 - Assign a remote port

HI.

I have reset the camera. The camera works if I use the app to view but if I try to view this over the internet from a browser, it fails. The camera shows that is has been assigned a remote port of 0. It should be 8150.

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Distinguished Sage
Distinguished Sage
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Message 4 of 28

Re: BHH 6 - Assign a remote port

Try turning off UPnP on the hub. Are you sure you have forwarded the correct port to the correct IP address?

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angusglover
Newbie
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Message 5 of 28

Re: BHH 6 - Assign a remote port

I should add that the port forwarding rule in the router config shows a Red Cross so it is not enabling, I am guessing because it sees nothing on the end.
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angusglover
Newbie
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Message 6 of 28

Re: BHH 6 - Assign a remote port

Where is the UPNP setting on the hub? I have matched the port to the IP ok.
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Distinguished Sage
Distinguished Sage
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Message 7 of 28

Re: BHH 6 - Assign a remote port

In the advanced settings firewall configuration page.

If that doesn't work, try a factory reset of the hub by pressing the recessed button with a pin until the lights flash.

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Distinguished Sage
Distinguished Sage
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Message 8 of 28

Re: BHH 6 - Assign a remote port

The red cross is to delete the rule.

Just a thought, are you trying to access the camera using your public IP address from a phone but connected via wifi to the hub? If so, it won't work, you need to test it from another connection, e.g mobile data rather than wifi. The hub doesn't support NAT loopback.

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Distinguished Sage
Distinguished Sage
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Message 9 of 28

Re: BHH 6 - Assign a remote port

Is this example any help? Example of port forwarding on HH6

The red cross is to allow you to delete the rule, it does not indicate a fault.

Your public IP address must match the one shown on your broadband connection. This needs to be kept up to date with a DDNS service, either set on the home hub, or as a third party app within the camera itself.

You may have set this up on your old router, but have forgotten about it.

 

 

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angusglover
Newbie
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Message 10 of 28

Re: BHH 6 - Assign a remote port

No, I am trying to access via 4G.
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