cancel
Showing results for 
Search instead for 
Did you mean: 
TheoJSH13
Beginner
126 Views
Message 1 of 3

BT 600 Extender Kit, every time it is plugged in my internet disconnects.

So basically myBt Home Hub 4 is on the ground floor and plugged into the first extender. The receiving extender is 1 floor up and wired into my Xbox One.

Every time I turn them on my internet will completely cut out. The modem will start flashing orange, then flashing orange with the 'b' symbol flashing red and finally going stationary orange. This process will keep repeating itself. It will never connect back.

I've tried resetting the extenders to factory setings, no use. 

It's annoying as I got these because my TP Link extenders expereinced the exact same thing so I thought the same brand will probably work but clearly not.

Anyone have any solutions or suggestions?

Thanks

0 Ratings
Reply
2 REPLIES 2
Distinguished Sage
Distinguished Sage
124 Views
Message 2 of 3

Re: BT 600 Extender Kit, every time it is plugged in my internet disconnects.

Powerline adaptors can cause interference with your broadband signal. If possible, try connecting to the HUB with a longer ethernet cable with the adaptor plugged in a different socket away from the hub.

0 Ratings
Reply
TheoJSH13
Beginner
117 Views
Message 3 of 3

Re: BT 600 Extender Kit, every time it is plugged in my internet disconnects.

I have tried this with both the TP Link and the BT 600 Extender. How far do you think it needs to be away?

0 Ratings
Reply