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Message 1 of 9

BT Blocking my Website

Hi everyone, 

My website www.thedogguardian.com was hacked some time ago but was instantly fixed. It works on 4G and on other service providers however BT still blocks it. 

Does anyone now how I go about to sort this? 

Any help would be greatly received. 

Best wishes,

Nigel (BT customer)

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8 REPLIES 8
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Distinguished Sage
Distinguished Sage
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Message 2 of 9

Re: BT Blocking my Website

No it doesn't block it, I can access it just fine.

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Message 3 of 9

Re: BT Blocking my Website

That is so strange. It doesn't work on my dad's BT or mine.

Thanks for letting me know.

Does anyone else have issues accessing it on BT wifi?

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Distinguished Sage
Distinguished Sage
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Message 4 of 9

Re: BT Blocking my Website

Check web protect hasn't been enabled on your accounts.

https://www.bt.com/help/security/learn-about-bt-web-protect

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Message 5 of 9

Re: BT Blocking my Website

Thank you, it hasn't been setup. Technology is the bane of my life! I get many emails from people telling me it doesn't work. When I ask they tell me they are on B.T
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Expert
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Message 6 of 9

Re: BT Blocking my Website

Works fine for me as well, not a BT block or I wouldn't be able to access it either.
Maybe ask your web host if they can help, it's what you pay them for.

 

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Distinguished Sage
Distinguished Sage
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Message 7 of 9

Re: BT Blocking my Website

I can also access it without problem.

If there was a previous issue, ask the people who are having problems to check their Web Protect settings as suggested in message 4 to ensure that it is not being blocked by that and they should try clearing the history and cookies from their browser.

If that doesn't help ask them to try another browser to see if it is a browser problem which could be being caused by a browser  "add on".

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Aspiring Expert
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Message 8 of 9

Re: BT Blocking my Website

I get the following on my iPad when trying to access your site  

 

 

FE4E3081-25DF-41B5-8DA9-989794C8F333.png

 

once past this, the page is blank

 

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Message 9 of 9

Re: BT Blocking my Website

Thank you. I can't understand why some people can see it and others cannot...
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