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Beginner
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Message 1 of 8

BT Broadband High ping/latency spikes

I'm having high ping spikes since I've got it (almost 1 year ago). Let me know what info you need from me to have a check pls.

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Moderator
Moderator
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Message 2 of 8

Re: BT Broadband High ping/latency spikes

Hi cvld and welcome.

Can you give us as much detail as possible. Please post your hub stats, speed test results and tracerts and we'll try to help.

Cheers

David

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Contributor
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Message 3 of 8

Re: BT Broadband High ping/latency spikes

@cvld disable IPv6 if your on a windows 10 machine, this is what's causing the problem.

i was in same boat, randomly every few hrs for about 5 minutes my ping would go insane but dropping back to IPv4 fix's the problem.

if it's xbox or playstation though you will be in for a wait, as we can't manually turn off IPv6 on the router

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Beginner
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Message 4 of 8

Re: BT Broadband High ping/latency spikes

Hi,

Here are some details:

BROADBAND UNLIMITED Your download speed range 14Mb - 17Mb Upload speed 1Mb Your Stay Fast Guarantee 3Mb

Postcode: PL31 2HR

 

https://www.speedtest.net/result/9168212908

For tracerts give me the hostname you would like to see.

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Moderator
Moderator
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Message 5 of 8

Re: BT Broadband High ping/latency spikes

Hi @cvld thanks for posting back. Please can you run the tracerts to the BBC website. Also please check out Broadband help on how to get your hub stats and run a speedtest. Once you have completed these please post the results.

cheers
John 

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Beginner
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Message 6 of 8

Re: BT Broadband High ping/latency spikes

I'm back with all the details. Speedtest has failed twice, unfortunately.

 

23:42:27, 22 Mar.( 106.540000) DSL noise margin: 5.90 dB upstream, 6.00 dB downstream
23:42:26, 22 Mar.( 105.270000) DSL line rate: 1191 Kbps upstream, 21336 Kbps downstream

tracert.pngTROUBLESHOOTER.png

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Distinguished Sage
Distinguished Sage
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Message 7 of 8

Re: BT Broadband High ping/latency spikes

Try the BT Wholesale Speed Test instead https://speedtest.btwholesale.com/

Is there any noise on your phone calls? Dial 17070 and select option 2, there should be no noise between the announcements.

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Beginner
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Message 8 of 8

Re: BT Broadband High ping/latency spikes

speedtest.png

 

I don't have a phone, I only have the internet.

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