BT Broadband blocking banking website

[smc78]

In last couple days out BT home hub has started to block us getting onto banking website.

Can anyone advise why this would suddenly happen and what I can try to sort it.

Thanks! 

[Keith_Beddoe]

@smc78 

Try turning off BT Parental Controls. If that does not help, then turn off BT Webprotect.

See this post https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/Removing-parental-controls-Fully/m-p/19496...

And

https://www.bt.com/help/security/set-up-and-use-bt-web-protect#:~:text=You%20can%20turn%20off%20BT,y...

[smc78]

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@Keith_Beddoewrote:

@smc78 

Try turning off BT Parental Controls. If that does not help, then turn off BT Webprotect.

See this post https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/Removing-parental-controls-Fully/m-p/19496...

And

https://www.bt.com/help/security/set-up-and-use-bt-web-protect#:~:text=You%20can%20turn%20off%20BT,y...

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Neither of these are on

Also discovered that I can't login to my account on some shopping websites too

[Carlusha]

Try a different browser! The problem is not necessarily with the home hub!

[garybs29]

Don't know if this is the same issue or not but I actually had an issues the other night where my gmail wouldn't refresh & other websites were slow/not loading, it was still happening the next day too but seemed to resolve once I rest the hub so you may want to try that if not done so already

[smc78]

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@Carlushawrote:

Try a different browser! The problem is not necessarily with the home hub!

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Already have before I posted here. Tried 3 different browsers and different devices too. Works if on phones 4g but on wifi or PC which is wired I cannot access bank and login to various sites.

[-Richie-]

Which bank you with ? If it's blocked by BT then I shouldn't be able to access it as a BT broadband customer, If I can then it's not blocked bt BT

[smc78]

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@-Richie-wrote:

Which bank you with ? If it's blocked by BT then I shouldn't be able to access it as a BT broadband customer, If I can then it's not blocked bt BT

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It is RBS but have since found other sites I cannot login to either but can when using phones 4g so has to be something to do with BT and hub

[chrisbuss]

I have the same problem with natwest ( part of RBS) and tried all the normal things like you with the same results. 

RBS said it was BT and BT says it is a RBS problem. 

[imjolly]

I can log in to my RBS account without any problem so not BT  have you turned off web protect in MYBT?