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smc78
Contributor
1,538 Views
Message 1 of 15

BT Broadband blocking banking website

In last couple days out BT home hub has started to block us getting onto banking website.

Can anyone advise why this would suddenly happen and what I can try to sort it.

Thanks! 

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14 REPLIES 14
Keith_Beddoe
Distinguished Sage
Distinguished Sage
1,532 Views
Message 2 of 15

Re: BT Broadband blocking banking website

smc78
Contributor
1,508 Views
Message 3 of 15

Re: BT Broadband blocking banking website


@Keith_Beddoewrote:

@smc78 

Try turning off BT Parental Controls. If that does not help, then turn off BT Webprotect.

See this post https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/Removing-parental-controls-Fully/m-p/19496...

And

https://www.bt.com/help/security/set-up-and-use-bt-web-protect#:~:text=You%20can%20turn%20off%20BT,y...


Neither of these are on

Also discovered that I can't login to my account on some shopping websites too

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Carlusha
Recognised Expert
1,506 Views
Message 4 of 15

Re: BT Broadband blocking banking website

Try a different browser! The problem is not necessarily with the home hub!

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garybs29
Recognised Expert
1,500 Views
Message 5 of 15

Re: BT Broadband blocking banking website

Don't know if this is the same issue or not but I actually had an issues the other night where my gmail wouldn't refresh & other websites were slow/not loading, it was still happening the next day too but seemed to resolve once I rest the hub so you may want to try that if not done so already

smc78
Contributor
1,498 Views
Message 6 of 15

Re: BT Broadband blocking banking website


@Carlushawrote:

Try a different browser! The problem is not necessarily with the home hub!


Already have before I posted here. Tried 3 different browsers and different devices too. Works if on phones 4g but on wifi or PC which is wired I cannot access bank and login to various sites.

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-Richie-
Guru
1,469 Views
Message 7 of 15

Re: BT Broadband blocking banking website

Which bank you with ? If it's blocked by BT then I shouldn't be able to access it as a BT broadband customer, If I can then it's not blocked bt BT

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smc78
Contributor
1,454 Views
Message 8 of 15

Re: BT Broadband blocking banking website


@-Richie-wrote:

Which bank you with ? If it's blocked by BT then I shouldn't be able to access it as a BT broadband customer, If I can then it's not blocked bt BT


It is RBS but have since found other sites I cannot login to either but can when using phones 4g so has to be something to do with BT and hub

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chrisbuss
Beginner
282 Views
Message 9 of 15

Re: BT Broadband blocking banking website

I have the same problem with natwest ( part of RBS) and tried all the normal things like you with the same results. 

RBS said it was BT and BT says it is a RBS problem. 

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imjolly
Distinguished Sage
Distinguished Sage
268 Views
Message 10 of 15

Re: BT Broadband blocking banking website

I can log in to my RBS account without any problem so not BT  have you turned off web protect in MYBT?



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