cancel
Showing results for 
Search instead for 
Did you mean: 
SJG17
Newbie
111 Views
Message 1 of 4

BT Complete Wifi and SKY Q Issues

Ive just got BT complete WiFi. Home hub 2 and 2 discs and no matter what I do I cant get one of my sky mini boxes to work.. Used to be fine when I had sky wifi. Anyone ever been successful in getting SKY Q to work with BT Wifi ?

0 Ratings
Reply
3 REPLIES 3
Distinguished Sage
Distinguished Sage
103 Views
Message 2 of 4

Re: BT Complete Wifi and SKY Q Issues

did you turn off smart setup  http://bt.custhelp.com/app/answers/detail/a_id/44328/~/what-is-smart-setup-on-the-bt-hub%3F-how-can-...



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
SJG17
Newbie
99 Views
Message 3 of 4

Re: BT Complete Wifi and SKY Q Issues

Hi, Yes i have turned off the smart setup. Ive finally got it working but still cuts in and out even with a disc in the same room.

0 Ratings
Reply
94 Views
Message 4 of 4

Re: BT Complete Wifi and SKY Q Issues

Hi @SJG17   If the Disc is close enough to the Sky Q box, then connect the Sky Q box to the Disc by Ethernet. If you can do this then the speed will not be restricted by the 2.4 GHz band.

0 Ratings
Reply