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ScampAndJake
Beginner
1,153 Views
Message 1 of 3

BT Desktop Help?

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Please help, it keeps stopping me accessing websites to tell me to download BT desktop help, but the download button does not work. I cannot access ebay stores and other websites, it redirects to a BT page, it is very frustrating.

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licquorice
Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: BT Desktop Help?

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I don't think desktop help exists any more, even if it does you don't need it. Have you enabled parental controls?

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gg30340
Distinguished Sage
Distinguished Sage
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Message 3 of 3

Re: BT Desktop Help?

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Thankfully BT Desktop Help is no longer supplied.

Make sure you turn off "smart setup" on the Homehub.

See link how to do that.

http://bt.custhelp.com/app/answers/detail/a_id/44328/~/what-is-smart-setup-on-the-bt-hub%3F-how-can-...