Have been going through all my settings, doing screenshots etc. But when I bring up the service tag window the Phone number has a number that's not even in my dialling code area. it's 01508 which is the other side of Norwich from me. Is this anything to be concerned about at all?
My concern would be that you have BTDesktop Help installed on your computer. It is not needed in order to connect to the Internet or for anything else on your computer and can cause problems on some computers. My advice and that of some others on this forum would be to uninstall it.