I am very keen to get access to BT Infinity, and I have been receiving some confusing messages lately from various sources.
I live virtually opposite my servicing exchange, EAWWR. Up until recently, the exchange was showing an RFS date of 31/12/14. When I searched for my postcode ( CB21 5LU, ) on the BT Infinity "when and where" search, I was told that service is expected to be provided within 6 months.
They even installed a cabinet right outside the exchange, which is literally across the street from me.
However, in the last few weeks, the exchange FTTP status on SamKnows has changed to "Not available", and my search shows this:
In fact, i get this same result anywhere I search for in West Wratting.
When I search for a postcode in Balsham, however (a nearby village), I see this:
I do understand that if I have a direct line to the exchange, and not to the cabinet, then matters are complicated. However, I'm willing to pay for an engineer to reroute our line to the cabinet outside the exchange, or pay for FTTPoD, whatever is necessary to get away from BT 20CN!
I was wondering if the exchange status is actually simply entered incorrectly into the BT checker, or if there is some other reason for this.
Any light anyone could shed on this would be wonderful.
Solved! Go to Solution.
If you use this checker it will tell what cabinet you are on and what services it can receive. If you have a BT phone use that number. If not, use the address checker which is more accurate than the postcode checker which can cover more than one cabinet.
If it does not show a cabinet number it will be because you are on an Exchange Only(EO) line. This means you can not get Infinity because you are not connected to a cabinet, instead you are connected directly to the exchange.
If there is a cabinet out side the exchange this will allow EO lines to connect to a cabinet. This however is not high on their priority list so may take some time for the cabinet to be commissioned.
Even if you are willing to pay, Openreach will not re-route your line. This will only be done as part of the cabinet installation process and will include all the EO lines.
If FTTP on Demand is available you might find that the cost is prohibitive.
See link for wholesale cost.
costs are very high if you could get it http://www.openreach.co.uk/orpg/home/products/pricing/loadProductPriceDetails.do?data=0WyIM7tTGGgucF...