cancel
Showing results for 
Search instead for 
Did you mean: 
clarkec321
Newbie
196 Views
Message 1 of 6

BT HH5 Dropping All WiFi connections every few mins

Have been with BT for over a year with no problems with standard BT Broadband and the HH4

 

2 days ago I was upgraded to BT 'Faster' Broadband and an engineer updated my internal phone socket and I was upgraded to the HH5

 

Every few minutes it drops connections to all devices connected wirelessly (Android phone, tablet & Chromecast, 2 iPhones, 2 iPads and 2 Windows laptops) Have a PS4, Sky+HD box & Samsun TV connected via wired which don't seem to have problems.

 

With all the devices losing their connection regardless of manufacturer & my previous HH4 never having a problem, the WiFi connection problem obviously lies with the HH5

 

BT's troubleshooting is not fit for purpose as it all it does is talk you through getting connected wirelessly, which isn't a problem... staying connected longer than a few mins is.

 

Is it faulty, is there settings that need altering

 

Thanks in advance

0 Ratings
Reply
5 REPLIES 5
Distinguished Sage
186 Views
Message 2 of 6

Re: BT HH5 Dropping All WiFi connections every few mins

Try turning off smart setup and smart wireless
0 Ratings
Reply
clarkec321
Newbie
180 Views
Message 3 of 6

Re: BT HH5 Dropping All WiFi connections every few mins

Thanks

 

Had already disabled Smart Setup, but tried turning off Smart Wireless

 

But it hasn't made any difference. None of the devices can hold a WifFi connection to the HH5 for more than a few minutes, sometimes seconds.

0 Ratings
Reply
Distinguished Sage
178 Views
Message 4 of 6

Re: BT HH5 Dropping All WiFi connections every few mins

have you tried giving the 5 ghz wireless a different SSID
0 Ratings
Reply
clarkec321
Newbie
172 Views
Message 5 of 6

Re: BT HH5 Dropping All WiFi connections every few mins

Once again thankyou but unfortunately still no joy.

 

All my variety of devices still drop their WiFi connection, all the time.

0 Ratings
Reply
clarkec321
Newbie
144 Views
Message 6 of 6

Re: BT HH5 Dropping All WiFi connections every few mins

I'm all out of ideas, tried every setting possible.

Still all devices no matter their manufacturer disconnect from WiFi after seconds/minutes

Presume the HH5 is faulty in some way then?
0 Ratings
Reply