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PaddyC13
Aspiring Contributor
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Message 1 of 10

BT Home Hub 4 (Type A) Software Version...

Hi Folks,

 

Just reviewing the software version on my Home Hub 4 (Type A).  The router reports:

 

BT Home Hub 4 (Type A) | Software version 4.7.5.1.83.8.130.1.17 | Last updated 08/12/13

 

According to:

 

http://bt.custhelp.com/app/answers/detail/a_id/13073/~/how-can-i-check-the-firmware-version-on-my-bt...

 

The latest/current version is 4.7.5.1.83.8.130.1.26.

 

Could someone please tell me how to "force" an update and why my router has not updated itself.  The router is on 24x7 and according to BT it should download and apply the update itself.

 

Thank you for your help.

 

Kind regards

 

Paddy

UK

 

 

 

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9 REPLIES 9
Distinguished Sage
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Message 2 of 10

Re: BT Home Hub 4 (Type A) Software Version...

you cannot force the update you will get the update as soon as the update server releases the update to you these are done in batches
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PaddyC13
Aspiring Contributor
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Message 3 of 10

Re: BT Home Hub 4 (Type A) Software Version...

Thanks John.

 

Do you/we know why there is a delay on this update?

 

Many thanks

 

Paddy

 

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shamus1
Expert
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Message 4 of 10

Re: BT Home Hub 4 (Type A) Software Version...

i too have been waiting for a long time for update but ithink we are not getting it because theres a problem with it?

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PaddyC13
Aspiring Contributor
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Message 5 of 10

Re: BT Home Hub 4 (Type A) Software Version...

Very frustrating.  If BT has a problem with the update then why note communicate this to their customer base.

 

Paddy

 

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Distinguished Sage
Distinguished Sage
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Message 6 of 10

Re: BT Home Hub 4 (Type A) Software Version...

What's broken that needs the update?
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Distinguished Sage
Distinguished Sage
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Message 7 of 10

Re: BT Home Hub 4 (Type A) Software Version...

The main reason I don't use the home hub is that bt are forever tinkering with the firmware.
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Message 8 of 10

Re: BT Home Hub 4 (Type A) Software Version...


@licquorice wrote:
What's broken that needs the update?

very true why fix whats not broke 

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shamus1
Expert
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Message 9 of 10

Re: BT Home Hub 4 (Type A) Software Version...

never the answer your after is it paddy,a real reason from a good source about why no firmware update,also when my car goes in garage they update ecu at time of service and it aint broke so why do they update it?

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PaddyC13
Aspiring Contributor
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Message 10 of 10

Re: BT Home Hub 4 (Type A) Software Version...

Totally agree Shamus.  If BT are reserving the right to update the Home Hub automatically then the least they can do is provide info on when an update will be available and what it addresses.

 

Paddy

 

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