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dao2009
Aspiring Contributor
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Message 1 of 53

BT Home Hub 5 (Type A) | Software version 4.7.5.1.83.8.264

As above BT have just updated the Home Hub 5

BT Home Hub 5 (Type A) | Software version 4.7.5.1.83.8.264 | Last updated 02/03/19

 

My 5gh Wifi network now refuses to connect to the internet after this update.

I have constantly reset the hub and done a master reset with the same problem. Everything connects to the network itself but has no internet connection after about 5 minutes (or sometimes not at all after a reset)

2.4ghz and wired connection not got a problem with

 

Any suggestions that doesn't involve doing everything I've already done or any way I can downgrade the update?

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NigelMcD
Beginner
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Message 2 of 53

Re: BT Home Hub 5 (Type A) | Software version 4.7.5.1.83.8.264

Same issue, tried powering off, disabling reenabling in settings but no joy.

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dao2009
Aspiring Contributor
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Message 3 of 53

Re: BT Home Hub 5 (Type A) | Software version 4.7.5.1.83.8.264

It's quite obviously a firmware issue as I've hooked up a different router which is working fine.
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Distinguished Sage
Distinguished Sage
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Message 4 of 53

Re: BT Home Hub 5 (Type A) | Software version 4.7.5.1.83.8.264

How have you 'reset' the hub? Have you carried out a full factory reset by pressing the recessed button for about 20 seconds until the lights flash?
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dao2009
Aspiring Contributor
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Message 5 of 53

Re: BT Home Hub 5 (Type A) | Software version 4.7.5.1.83.8.264

Yes
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dao2009
Aspiring Contributor
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Message 6 of 53

Re: BT Home Hub 5 (Type A) | Software version 4.7.5.1.83.8.264

Timeline, worked for several years until 2 march 2019.
Updated firmware
5ghz broken
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dao2009
Aspiring Contributor
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Message 7 of 53

Re: BT Home Hub 5 (Type A) | Software version 4.7.5.1.83.8.264

Sorry, didn't mean to press post then.
Reset hub
5ghz still broken
Reset several times
Still broken
Factory reset
Still broken
Unplugged for couple of hours - trird different modem 5ghz working
Hub 5 back on 5ghz broken


To be honest, I can't be ar*** contacting customer support as they'll just go through what I've already done and probably won't solve the problem - I haven't got the time to waste in the phone so I've just set up a bridge connection upstairs with my other touter.
Distinguished Sage
Distinguished Sage
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Message 8 of 53

Re: BT Home Hub 5 (Type A) | Software version 4.7.5.1.83.8.264

Nothing cs would be able to do on any case. I will ask if the mods could take a look, they will post in the morning.
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NigelMcD
Beginner
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Message 9 of 53

Re: BT Home Hub 5 (Type A) | Software version 4.7.5.1.83.8.264

Doing the same, using an old router that I had just been using as a switch, PITA, but as you say could call CS but I do not have the time with work . . .

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NigelMcD
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Message 10 of 53

Re: BT Home Hub 5 (Type A) | Software version 4.7.5.1.83.8.264

Licquorice, thanks for the input by the way your reply is appreciated.

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