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Distinguished Sage
Distinguished Sage
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Message 11 of 12

Re: BT Home Hub 5, wifi dropping out regularly

Could be just wireless interference, or a problem with the home hub configuration.

Try a factory reset of the home hub.

http://bt.custhelp.com/app/answers/detail/a_id/11386/%7E/how-do-i-reset-my-bt-hub-to-its-factory-set...

Then turn Smart Setup off.

http://bt.custhelp.com/app/answers/detail/a_id/44328/~/switching-smart-setup-on-and-off-on-the-bt-ho...
 
Also try separating and renaming the SSIDs.

http://bt.custhelp.com/app/answers/detail/a_id/44798/related/1

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wej20
Aspiring Contributor
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Message 12 of 12

Re: BT Home Hub 5, wifi dropping out regularly

These are my router stats.

1. Product name:BT Home Hub
2. Serial number:+068343+NQ42008258
3. Firmware version:Software version 4.7.5.1.83.8.264 (Type A) Last updated 27/02/19
4. Board version:BT Hub 5A
5. DSL uptime:1 days, 11:05:11
6. Data rate:13065 / 54933
7. Maximum data rate:13065 / 67004
8. Noise margin:6.0 / 9.6
9. Line attenuation:25.9 / 18.2
10. Signal attenuation:25.6 / 17.8
11. Data sent/received:39.2 GB / 22.6 GB
12. Broadband username:bthomehub@btbroadband.com
13. BT Wi-fi:Yes
14. 2.4 GHz Wireless network/SSID:BTHub5-XG6T
15. 2.4 GHz Wireless connections:Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4 GHz Wireless security:WPA2
17. 2.4 GHz Wireless channel:6
18. 5 GHz Wireless network/SSID:BTHub5-XG6T
19. 5 GHz Wireless connections:Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5 GHz Wireless security:WPA2
21. 5 GHz Wireless channel:Automatic (Smart Wireless)
22. Firewall:Default
23. MAC Address: 
24. Modulation:G.993.2 Annex B
25. Software variant:AA
26. Boot loader:1.0.0
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