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RichWard986
Newbie
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Message 1 of 4

BT Home Hub network not showing on wifi, but can connect to BTwifi-with-FON

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Hi,

For 3 days now our HomeHub5 home network hasn't been appearing on the wifi list, this is for all devices in the house. 

I have followed all the FAQ's, turned the hub off, disconnected and reconnected and likewise for the laptop. 

The "BTWifi-with-FON" is still showing, I know this is from our router, as I have switched the power off and it also disappears.

Any help on how to get my home network to reappear greatly appreciated.

Thanks

 

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Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: BT Home Hub network not showing on wifi, but can connect to BTwifi-with-FON

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Do the devices that were connected to it before the SSid (name) disappeared still connect to it and are able to use the Internet ?

Try a factory reset of the Homehub by pressing a pin into the recess button on the rear for about 20 seconds. This can often sort out problems.

RichWard986
Newbie
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Message 3 of 4

Re: BT Home Hub network not showing on wifi, but can connect to BTwifi-with-FON

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Perfect! thanks, the factory reset button has resolved the problem.

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Moderator
Moderator
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Message 4 of 4

Re: BT Home Hub network not showing on wifi, but can connect to BTwifi-with-FON

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Hi @RichWard986 ,

Thank you for posting back and letting us know that's been fixed by the factory reset.

Cheers

PaddyB

Community ModeratorPaddyB
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