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Hils48
Aspiring Contributor
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Message 1 of 6

BT Homehub 5 & Wi-fi doorbell

My Wi-fi doorbell keeps going offline as the Wi-fi regularly drops out from my HH5 - no other devices are affected.  My router is located very close to my front door, so I wonder if anyone has any suggestions as to what might be causing this issue? 

I have zero techical knowledge of these things and it has been suggested that I buy a new router. Does this sound like a solution to upgrade to an HH6? My poor CCTV installer must be fed up with me contacting him every few weeks to put the thing back online.

Thank you.

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5 REPLIES 5
cooperman
Aspiring Expert
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Message 2 of 6

Re: BT Homehub 5 & Wi-fi doorbell

Upgrading the router may solve the problem but I wouldn’t suggest paying for a HH6. There are several third party products that are suitable replacements from Around£35 upwards. Search this forum for the alternatives.

I am using a Ring product with a TP-Link router that have three brick walls between them without and problems.

Distinguished Sage
Distinguished Sage
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Message 3 of 6

Re: BT Homehub 5 & Wi-fi doorbell

have you tried splitting the 2.4/5ghz networks as that may help as many devices don't like the networks combined  when you split them you should add a 5 to the 5ghz SSID to distinguish one network from the other  probably find doorbell is on 2.4ghz



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Hils48
Aspiring Contributor
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Message 4 of 6

Re: BT Homehub 5 & Wi-fi doorbell

Thank you. I shall take a look. Netgear routers have been recommended to me.
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Hils48
Aspiring Contributor
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Message 5 of 6

Re: BT Homehub 5 & Wi-fi doorbell

As I have no technical knowledge at all, I have no idea about splitting the network, so will have to leave things alone that I do not understand. Thanks for the reply.
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Distinguished Sage
Distinguished Sage
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Message 6 of 6

Re: BT Homehub 5 & Wi-fi doorbell

I think it would help so here are step by step instructions  http://bt.custhelp.com/app/answers/detail/a_id/56419/~/how-do-i-split-my-bt-hubs-ssid-%28wireless-ne...



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