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Distinguished Sage
Distinguished Sage
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Message 11 of 17

Re: BT Homehub4 and On Demand TV

If you can access the Internet and apps on your TV it would appear that your BT Internet connection is working OK.

 

You should check to see if BT Parental Controls are activated by logging onto your BT broadband account via MyBT.

 

 

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Aspiring Contributor
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Message 12 of 17

Re: BT Homehub4 and On Demand TV

Hi   de activated all Parental Controls......   still no joySmiley Frustrated

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Distinguished Sage
Distinguished Sage
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Message 13 of 17

Re: BT Homehub4 and On Demand TV

What "On Demand" TV can you not access?

 

Is it via an app?

 

Have you tried via a web browser?

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Aspiring Contributor
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Message 14 of 17

Re: BT Homehub4 and On Demand TV

I apologise in advance as I am no techie   but I have the folllowing set up:  Sat Dish (as I cannot get terrestrial TV- too remote where I live)  connected by two cables to a Humax Foxsat HDR then HDMI cable to the TV.

 

The Humax gives me all Freesat Channels but only offers ITVplayer (I get the same 'connect to internet message if I try to load it)  I have a Bose 321 system  but have taken that out of the equation.

 

I cannot tune the TV to DVB or Anologue as there is no aerial  but, as said, I get all channels thru the Humax by selecting 'HDMI1' from the TV (there is also HDMI 2 & 3, AV1 & 2 and TV) and using the Humax remote to choose channels etc.

 

From the TV if I select 'Apps', using the TV remote,  I can access the internet, youtube, netflix and BBCiplayer plus all th eother preloaded apps.

 

Normally I would select 'TV'   then Guide  then home menu  then On Demand  & I used to get all the On Demand Services.

Even though I know I am connected to the internet  the message comes up 'You need to be conected to the internet for this service'

 

Hope that helps??

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Distinguished Sage
Distinguished Sage
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Message 15 of 17

Re: BT Homehub4 and On Demand TV

Try connecting to the HUb with an Ethernet lead rather than wireless.

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Distinguished Sage
Distinguished Sage
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Message 16 of 17

Re: BT Homehub4 and On Demand TV

I suspect that the message  'You need to be conected to the internet for this service' is just a generic message when there is a problem because you obviously have an Internet connection by virtue of the fact you can access every thing else that needs to be connected to the Internet. 

 

Which model number is the TV? 

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Aspiring Contributor
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Message 17 of 17

Re: BT Homehub4 and On Demand TV

I connected the Humax to the Hub with a cable and can now get ITV Hub on it (can't get others because of where Ilive)  A friend has a couple of different routers he said I could have to try if that solves it so I will have done that by the end of the week & update  In the meantime thanks for all the generous help & advice!!

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