BT Homehub5 2.4ghz Stability problem

[newsance]

Anyone else experience frequent connection issues on the 2.4ghz Band

I have had BT homehub for a number of years now and had no issue from the outset after splitting and re-naming the dual band - 2.4 and 5 ghz

Up until about 6 months ago , started to experience freezing up on video etc and found that 5ghz was unaffected

We had 4 devices trial and test the same video on Youtube and found that the 2 devices on 2.4ghz were slowing up / freezing and 5ghz connected devices were good

That was my final evidence to BT to have them ship a replacment HUB - then 1 week later i start to experience all over again the freezing up on 2.4ghz band

I have no external influencing equipment that may casue issues but anything in vicinity has been turned off and no mater if i manually select a chanell it work for a while then starts giving trouble

I have an app on my macbook that can see and display all available wireless Networks and i am begining to think neighbouring devices Not necessarily BT manufactured which seem to switch between 2.4ghz channels (AUTO) COULD BE THE PROBLEM , but obviously havemt started knocking on neighbours doors to confirm where and what

Any similar experiences would be interested to learn on

Cheers

[Keith_Beddoe]

Welcome to this user forum.

Try turning smart wireless off, and manually selecting channel 13 as that is normally clear. You can also find another channel which is not occupied.

[newsance]

Cheers Keith
Yes Smart wireless is Off
I would use the Wifi scanner app i have and see surrounding wifi network ch details when trying various out
Will give 13 a try
Normally 1,6,11 are pretty much occupied by others and Smart wireless too

[Keith_Beddoe]

BT Home hub 6 (smart hubs) can only use channels 1,6 and 11, for reasons best known to BT, so you are lucky to have a home hub 5, so don`t be tempted to upgrade it.

Normal wireless scanner apps cannot see other sources of interference, or people who have hidden their SSID, not its a bit of trial and error.

[newsance]

Thanks again
i am not at home at the moment but will try when i get home 👍