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Joannemar
Beginner
782 Views
Message 1 of 4

BT Hub 3.0 + ethernet cable buffering/connection problems

using BT hub 3.0 and ethernet cable it works ok with tv in Netflix but constant buffering in BBC I player then reverts to normal tv. Is this a problem with ethernet connection in hub. Worked ok on Wi fi but tv had to be moved a few yards away beyond WI FI range but surely should work with ethernet cable.

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3 REPLIES 3
JohnC2
Moderator
Moderator
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Message 2 of 4

Re: BT Hub 3.0 + ethernet cable buffering/connection problems

Hi @Joannemar  sorry you are experiencing a problem with buffering when connected via Ethernet. Is it possible for you to test with another Ethernet cable to eliminate that as the cause?

cheers

John

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Joannemar
Beginner
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Message 3 of 4

Re: BT Hub 3.0 + ethernet cable buffering/connection problems

Thank you but not possible and why would ethernet cable work for Netflix and not I player.
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Joannemar
Beginner
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Message 4 of 4

Re: BT Hub 3.0 + ethernet cable buffering/connection problems

Moved TV nearer to hub and tried with another ethernet cable still didn't work but spoke to BT and they are sending another hub. Thanks for your response

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