Thanks for all the replies - I have disabled smart set up and powered off / restarted Hub and Ipad - made no difference (also on the PC plugged into the Hub) - all devices still work as normal if I hotspot them from a mobile phone. They are unable to use the Wifi from the Hub. My local printer is connected to the Hub. I am able to print wirelessly - so the Wifi in the house is working / devices are on the network ok via the Hub- they just can go onto the internet. I am still 98% convinced this is an upstream (server/software/setting?) issue for BT. The line fault / local fault status was helpful - I will post that shortly.
Hi and thanks again for the help - the fault tracker shows there was an issue in our area (but before we lost service at around 10pm Saturday night). It says the issue is fixed. Our account shows a 'possible' broadband fault but then says on a deep dive no faults to display. See attached. We still have no internet access from any device via the Hub (and keep in mind we have a valid older Hub which when connected also shows blue light etc - but no device connection. All this started on Saturday night (30th May).
Hi Mat - been there but thanks for helping. Silent line test is 100% ok. The Hub is on an extension (all sockets are filtered). All Hubs I have ever owned have run in the same place / no issues for many years. At the insistence of the support engineer I moved the Hub (my old Hub) to the main incoming phone socket Saturday morning. Blue light / no internet / no difference. I then switched to the new Hub (also direct in the main socket) while BT support were on the phone - again blue light / all ok..... but no internet. I do think there is an issue upstream - something has changed outside the house.
Ok - I have been trying to avoid that one but will give it a go :0)
Hello Matt, It is now plugged into the master test socket - and is dancing blue again. I am still unable to connect with any devices. It will be 24 hours at midday Monday.