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susanwatkin
Beginner
705 Views
Message 1 of 6

BT ID - which ID!

Hello

My main reason for obtaining BT Broadband was the access to BT Wifi.  But I'm struggling to find a BT ID that BT will recognise.  There is

1  My ID for MyBT

2  My BT's BT page says my BT ID is at the top of the page - that is my BT account number

3 The BT log in page says the BT ID is "usually your email address".  That could be the email address I've used for years, or the email address I've just obtained from BT as I seem to need it to access Wifi.  And what does "usually" mean?  What are the less usual options?

And after the BT ID is sorted out, there is the related password...............

Couldn't BT's instructions be clearer?  Nothing I've tried so far has worked..................

 

Any suggestions much appreciated!

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5 REPLIES 5
MrDJ
Aspiring Expert
691 Views
Message 2 of 6

Re: BT ID - which ID!

Hi

 

which  bt hub have you got?

there is normally some stickers or on the hub 5 a card slotted in the back of the hub with login and password for wifi which once entered should save on your computer and connect automatically each time its turned on.

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susanwatkin
Beginner
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Message 3 of 6

Re: BT ID - which ID!

Thank you - that works fine for access through the hub.  But I'm trying to find out the ID and password combination for accessing wifi / openzone, i.e. using someone else's spare capacity. 

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MrDJ
Aspiring Expert
678 Views
Message 4 of 6

Re: BT ID - which ID!

oh i see. in that case have a read through this page http://www.btwifi.com/help/login-with-bt/

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Distinguished Sage
Distinguished Sage
660 Views
Message 5 of 6

Re: BT ID - which ID!


@susanwatkin wrote:

Hello

My main reason for obtaining BT Broadband was the access to BT Wifi.  But I'm struggling to find a BT ID that BT will recognise.  

Any suggestions much appreciated!


I log in using my primary email address and password, however, I haven't been migrated to the new mail system yet. There seems to be some confusion at the moment regarding a) Whether BTID and primary mail address need to be the same https://community.bt.com/t5/Email/New-BT-email/td-p/1288013

 

  b) Whether new customers are given a btinternet email address, see message 7 in this thread.

https://community.bt.com/t5/Email/No-BT-email-for-new-customers/td-p/1287209

 

Which may have a bearing on your problem. Only BT knows the answer and they aren't telling!!!

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Distinguished Sage
652 Views
Message 6 of 6

Re: BT ID - which ID!

i would try your primary BT email address and password that should connect to BT WiFI
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