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jaded
Newbie
454 Views
Message 1 of 8

BT Infinity - slow

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Hi Guys !

Fibre to cabinet then copper to house.

New filters ,set up ,  etc , all as instructed .

Hub is new BT 5.

Connection is wireless - 5M to hub through one 150mm breeze wall , using secondary phone socket.

6 days since install.

Promised speed 35 - 40 meg.

Actual ( using various testers ) 19 down , 9 up.- constant.

Have tried restarting hub - to no avail.

Have phoned Mr. India - reported "line fault - which was shown as "fault cleared " in ! hour.

Now feeling ripped off / pi**ed off / & generaly I DONT KNOW WHAT ELSE TO DO !!

HELP ,

jaded

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7 REPLIES 7
Distinguished Sage
Distinguished Sage
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Message 2 of 8

Re: BT Infinity - slow

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You need to measure the speed using an Ethernet cable only.

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Distinguished Sage
Distinguished Sage
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Message 3 of 8

Re: BT Infinity - slow

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Turn off "smart set up" on the homehub, see link how to do that.

 

http://bt.custhelp.com/app/answers/detail/a_id/44328/~/switching-smart-setup-on-and-off-on-the-bt-ho...

 

When ever you do a speed test it should be done with a wired connection. There are too many variables to give an accurate reading if it is done with a wireless connection.

 

Can you run this checker and post back a screen shot of the results

http://www.dslchecker.bt.com/adsl/adslchecker.welcome

and use this speed tester then carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down. This test must be done with a wired connection.

http://speedtest.btwholesale.com/

Distinguished Guru
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Message 4 of 8

Re: BT Infinity - slow

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You can maybe check your sync speeds on the Homehub 5.

 

Here's how - click this link http://192.168.1.254/index.cgi?active_page=9140&active_page_str=page_hdesk&req_mode=1&mimic_button_f...

 

u may have to login with the admin password found on the Card with the Wireless key first then reclick the link.

 

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If you found this post helpful, please click on the star on the left
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jaded
Newbie
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Message 5 of 8

Re: BT Infinity - slow

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Sorry - cant get a cable from hub to computer .

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Distinguished Guru
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Message 6 of 8

Re: BT Infinity - slow

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No need to measure, the Homehub5 tells you.
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If you found this post helpful, please click on the star on the left
If not, I'll try again 🙂
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jaded
Newbie
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Message 7 of 8

Re: BT Infinity - slow

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Have turned off "smart set-up ".

Unfortunately I can not get a cable from Hub to computer !

Will speed test & let you know .

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jaded
Newbie
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Message 8 of 8

Re: BT Infinity - slow

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Hi Again Guys !!

slow infinity speed (wireless ) SOLVED by off duty BT Engineer.

fitted TP-LINK direct at computer into ethernet port.

Result - 37.5 down : 9.1 up

However - many thanks to all who offered help.

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