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jayzer
Newbie
680 Views
Message 11 of 19

Re: BT Mart Hub 6 - Wi-Fi Ok but no Ethernet

Yes

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Distinguished Sage
Distinguished Sage
676 Views
Message 12 of 19

Re: BT Mart Hub 6 - Wi-Fi Ok but no Ethernet

is it possible to post stats from hub to see what it is reporting - advanced settings then technical log



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dgw1
Aspiring Expert
668 Views
Message 13 of 19

Re: BT Mart Hub 6 - Wi-Fi Ok but no Ethernet

Are you able to try a different ethernet cable? If you check the status of your LAN adapter, and select details, what does it show regarding IP, gateway and DNS information? If you have nothing there, you may need to go into the properties of your LAN card and make sure IPv4 is ticked.

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jayzer
Newbie
667 Views
Message 14 of 19

Re: BT Mart Hub 6 - Wi-Fi Ok but no Ethernet

Product name:
BT Hub 6A
Serial number:
+084319+NQ73008580
Firmware version:
SG4B10002244
Firmware updated:
12-Nov-2017
Board version:
1.0
Gui version:
1.32.0
DSL uptime:
0 Days, 3 Hours 40 Minutes 46 Seconds
Data rate:
20.00 kbps / 72.83 kbps
Maximum data rate:
20000 / 71462
Noise margin:
7.1 / 3.1
Line attenuation:
17.3
Signal attenuation:
VPI / VCI:
0/38
Modulation:
G_993_2_ANNEX_B
Latency type:
Fast Path
Data sent / received:
74 MB Uploaded / 108 MB Downloaded
Broadband username:
bthomehub@btbroadband.com
BT Wi-fi:
Active
2.4 GHz wireless network name:
BTHub6-R8X9
2.4 GHz wireless channel:
Smart (Channel 6)
5 GHz wireless network name:
BTHub6-R8X9
5 GHz wireless channel:
Smart (Channel 36)
Wireless security:
WPA2 (Recommended)
Band steering:
Off
Wireless mode:
Mode 1
Firewall:
On
MAC address:
B8:D9:4D:59:2B:4F
Software variant:
-
Boot loader:
7.33.1
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jayzer
Newbie
665 Views
Message 15 of 19

Re: BT Mart Hub 6 - Wi-Fi Ok but no Ethernet

Hi dgw1, if my HH5 was working with the Ethernet cable then I guess the HH6 should too.....
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Distinguished Sage
Distinguished Sage
653 Views
Message 16 of 19

Re: BT Mart Hub 6 - Wi-Fi Ok but no Ethernet

The HH6 seems to have problems with Ethernet, I suggest that it is faulty.

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jayzer
Newbie
645 Views
Message 17 of 19

Re: BT Mart Hub 6 - Wi-Fi Ok but no Ethernet

Thank you licquorice for your suggestion, I am leaning towards that too....
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Distinguished Sage
Distinguished Sage
637 Views
Message 18 of 19

Re: BT Mart Hub 6 - Wi-Fi Ok but no Ethernet

Hub shows connected so looks like a call to customer services requesting a replacement for a faulty hh6



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jayzer
Newbie
632 Views
Message 19 of 19

Re: BT Mart Hub 6 - Wi-Fi Ok but no Ethernet

Thank you imjolly.
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