In July I renewed my contract with BT, I did have BT Halo but wanted a cheaper deal, BT suggested Fibre for economy so I opted for that, however since then we have been plagued with broadband problems going offline and having to continually re-boot the BT router which never happened under my old contract.
I have dated the occasions, (my wife and son have not kept records of when they have gone offline), my dates are, 13.25/27 July, 15.58 and 18.38/ 30 July, 21.30/ 2nd August, 16.30 and 19.25/ 19th August, 10.30/ 6th September, 16.25/ 11th September, 15.51/ 2nd October, there is no pattern, it is not all at peak times, I am not a heavy user.
Not a mega problem I know, but very frustrating and inconvenient.
Any suggestions please?
Solved! Go to Solution.
please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information .
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
constantly resetting the hub could result in DLM taking action to stabilise your line. Is it the hub that is dropping internet connection or is it hub dropping wifi connection
enter your phone number and post results remember to delete number https://www.broadbandchecker.btwholesale.com/#/ADSL
Someone may then be able to offer help/assistance/suggestions to your problem
In July I renewed my contract with BT, I did have BT Halo but wanted a cheaper deal, BT suggested Fibre
Good to know you decided to stay after all!
Just reading your post carefully, assuming you are FTTC and depending upon your Hub, you may have a Hub and a Modem.
If that's the case, try re-booting your only your Hub. There is an option to do this in your MyBT without having to leave your armchair. MyBT, go to MORE, then touch RESTART MY HUB, first ensuring the kids and wife are not online! Should take a few minutes