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Bennachie
Contributor
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Message 1 of 27

BT Smart Home Cam

The Home Cam has excellent picture quality despite other shortcomings 

 

BUT

 

you just knew there was a but coming, whilst it can be accessed throught he web portal by mibiles etc. I find I cannot access it through a laptop in my home if I am connected via a 5ghz signal.  Apple products connect regardless of band but my PCs have to be on the 2.4ghz channel to view the camera output.

 

Help! Please

 

OR is it 'they all do that sir'........... Smart \hub issue again?

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Moderator
Moderator
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Message 2 of 27

Re: BT Smart Home Cam

@Bennachie That's a strange issue, have you reported it to the Smart Home cam team? They can be contacted on 0808 100 0255 Monday to Friday - 9.00am to 5.30pm Saturday - 9.00am to 2.00pm

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Bennachie
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Message 3 of 27

Re: BT Smart Home Cam

Do they speak and understand english?  Sorry but I have had significant issues in the past...

 

No I havn't...........yet

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Moderator
Moderator
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Message 4 of 27

Re: BT Smart Home Cam

@Bennachie Yes they can understand and speak English, post back and let us know how you get on.

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Bennachie
Contributor
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Message 5 of 27

Re: BT Smart Home Cam

Will do

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Bennachie
Contributor
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Message 6 of 27

Re: BT Smart Home Cam

Ringing out - we are very busy - yea right you are.  

 

Then cut off on answer at their end.  

 

Yep great customer service....

 

 

Ah well, try again later.............again

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Bennachie
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Message 7 of 27

Re: BT Smart Home Cam

Then a young lady answered who knew.................

 

nothing.

 

Awaiting a call back.

 

Camera is connected wirelessly to HH6 via 2.4.  Can be accessed by iphone, ipad etc. through app.

 

Cannot access camera via ethernet connected desktop ot 5ghz connected laptop through web BT portal.

 

Weird.

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Distinguished Sage
Distinguished Sage
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Message 8 of 27

Re: BT Smart Home Cam


@Bennachie wrote:

Camera is connected wirelessly to HH6 via 2.4.  Can be accessed by iphone, ipad etc. through app.

 

Cannot access camera via ethernet connected desktop ot 5ghz connected laptop through web BT portal.

 

Weird.


 @Bennachie

When you access it through iphone, ipad etc, is this using mobile data, or connected to your own home hub wifi?

 

When you try to access it locally, are you trying to access it via its internal local IP address, or its external web address?

 

 

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Bennachie
Contributor
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Message 9 of 27

Re: BT Smart Home Cam

iPhone app access is via BOTH wireless and 4g connection.

 

No access through lap top wirelessly OR desk top via ethernet.........

 

 

Call back from support who said they have no idea what it could be they have never experienced anything like it........

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Distinguished Sage
Distinguished Sage
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Message 10 of 27

Re: BT Smart Home Cam

I would suspect that its more to do with the way that the app works, as it may be accessing the camera via a different port number, not the default port 80.

 

I am assuming that the Smart Cam does allow you to access it without using an app?

 

Do you know the IP address and port number that the camera is using?

 

You may get a clue by looking at the port forwarding page on the home hub, as I assume the camera uses UPnP to open any ports.

 

Which BT home hub are you using?

 

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