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Feltwell
Beginner
1,539 Views
Message 1 of 9

BT Smart Hub 2 Ethernet problems

Hello,

I've just replaced a working Home Hub 6 with a Smart Hub 2 and some wifi discs.  I'm getting some problems with one particular PC that is on a wired Ethernet connection to the new SmartHub.

One my kids is playing Minecraft and other online games on it, the internet connection repeatedly drops out briefly.  Another one of my offspring is playing the same Minecraft game on another PC on wireless with no issues.  I have another wired-Ethernet connected PC which seems fine, but it's only really used for web browsing so may not see the problem if it's just dropping out briefly.

I tried swapping over which port on the hub the problem PC was connected to.  I tried switching back to the HomeHub6 and it all works fine again - so it has to be the Smarthub2.  It's had a factory reset and I've switched the smart setup off.  I've done a quiet line test and all was good.

Anything else to try before I conclude that it's just a faulty hub?  It was a used hub.

Many Thanks for any thoughts!

 

 

 

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8 REPLIES 8
imjolly
Distinguished Sage
Distinguished Sage
1,528 Views
Message 2 of 9

Re: BT Smart Hub 2 Ethernet problems

Sounds like a faulty port on the SH2 especially if it is second hand. I would just use the hh6 or you could try and phone 150 and see if you can persuade BT to send a new hub 



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Feltwell
Beginner
1,480 Views
Message 3 of 9

Re: BT Smart Hub 2 Ethernet problems

So  - I bought a brand new SmartHub2, same problem! Argh!

It has to be something to do with the wired Ethernet ports that is different between a HomeHub6 and a Smarthub2.  Any ideas?  I don't want to go back to the HomeHub6 as I switched to the SmartHub2 to be able to use the wireless discs to extend the wifi range and give a stronger single and better speeds.

Thanks in advance for any  ideas to try!

 

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Feltwell
Beginner
1,478 Views
Message 4 of 9

Re: BT Smart Hub 2 Ethernet problems

Just looked in the technical log and I'm getting loads of  ARP{add] and [del] messages - see below, is that a clue?  In case you haven't guessed I'm not very techie!

6:15:51, 10 Nov.
DHCP device Disconnected: 192.168.1.209, e0:b9:ba:cc:8b:35, Geoffs-iPad
 

16:15:51, 10 Nov.

LAN [DEL] ARP 192.168.1.209 with e0:b9:ba:cc:8b:35 from br0
 

16:15:51, 10 Nov.

ARP [add] br0(eth2) 192.168.1.133 2c:f0:a2:4d:cb:39
 

16:15:49, 10 Nov.

ARP [add] br0(wl1) 192.168.1.130 ac:5f:3e:32:9e:7d
 

16:15:49, 10 Nov.

ARP [add] br0(eth2) 192.168.1.118 ae:f8:18:d5:e8:1b
 

16:15:49, 10 Nov.

ARP [add] br0(eth0) 192.168.1.175 70:85:c2:db:7b:3b
 

16:15:49, 10 Nov.

ARP [add] br0(eth3) 192.168.1.131 fc:3f:db:a0:87:96
 

16:15:49, 10 Nov.

ARP [add] br0(eth2) 192.168.1.120 4c:1b:86:f2:35:98
 

16:15:49, 10 Nov.

ARP [add] br0(eth3) 192.168.1.155 00:22:61:e3:0d:0c
 

16:15:49, 10 Nov.

ARP [add] br0(wds1.4.1) 192.168.1.186 44:fe:3b:86:c1:d6
 

16:15:49, 10 Nov.

ARP [add] br0(eth1) 192.168.1.117 44:fe:3b:22:9b:11
 

16:15:49, 10 Nov.

ARP [add] br0(eth3) 192.168.1.86 44:fe:3b:6a:c7:00
 

16:15:48, 10 Nov.

ARP [add] br0(eth2) 192.168.1.187 f8:16:54:d5:7a:28
 

16:15:48, 10 Nov.

ARP [add] br0(eth2) 192.168.1.108 00:17:7a:14:da:79
 

16:15:48, 10 Nov.

ARP [add] br0(eth3) 192.168.1.132 84:2b:2b:99:44:00
 

16:15:48, 10 Nov.

ARP [add] br0(wl0) 192.168.1.106 c0:cc:f8:f2:c7:1b
 

16:15:48, 10 Nov.

ARP [del] br0 192.168.1.130 ac:5f:3e:32:9e:7d
 

16:15:48, 10 Nov.

ARP [del] br0 192.168.1.118 ae:f8:18:d5:e8:1b
 

16:15:48, 10 Nov.

ARP [del] br0 192.168.1.209 e0:b9:ba:cc:8b:35
 

16:15:48, 10 Nov.

ARP [del] br0 192.168.1.133 2c:f0:a2:4d:cb:39
 

16:15:48, 10 Nov.

ARP [del] br0 192.168.1.175 70:85:c2:db:7b:3b
 

16:15:48, 10 Nov.

ARP [del] br0 192.168.1.131 fc:3f:db:a0:87:96
 

16:15:47, 10 Nov.

ARP [del] br0 192.168.1.120 4c:1b:86:f2:35:98
 

16:15:47, 10 Nov.

ARP [del] br0 192.168.1.155 00:22:61:e3:0d:0c
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alangjones
Beginner
1,319 Views
Message 5 of 9

Re: BT Smart Hub 2 Ethernet problems

Mine was a brand new hub from BT and has been a problem for 3 months now. Independent engineer did not really listen to me, just said the hub was fine. Four hours after he left it has gone again and cannot use my BT Vison box.
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Biscuit2
Contributor
890 Views
Message 6 of 9

Re: BT Smart Hub 2 Ethernet problems

Did you ever get any further with this, out of interest? I'm getting similar in my SH2 log. We are.getting a bit frustrated with the hub.... Of course, there's nothing wrong as far as BT are concerned, but we've had months of hassle & tech problems- thinking of going back to old router, at least it had a brain
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Biscuit2
Contributor
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Message 7 of 9

Re: BT Smart Hub 2 Ethernet problems

Tired of all the engineer visits too, who can't sort the problem if there is one still
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alangjones
Beginner
876 Views
Message 8 of 9

Re: BT Smart Hub 2 Ethernet problems

BT sent a new one and has worked fine, so old/new hub was faulty

Biscuit2
Contributor
865 Views
Message 9 of 9

Re: BT Smart Hub 2 Ethernet problems

Ah OK, thanks very much for the reply
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