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Simonash10
Beginner

on ‎15-04-2021 14h37

572 Views
Message 1 of 2

BT Smart Hub 2 Hard wired discs dropping to 2.4Ghz

Hi, I have a smart hub 2 with 3 external wifi discs.

I have hard wired a disc back to the smart hub, and it is connected over Ethernet with 1000Mbps connection.

When it first powered up I got a nice 5Ghz connection to the disc from my mobile which is about 1m away. Now after an hour my mobile will only connect at 2.4Ghz I get decent speed but I am getting so frustrated with the disc only offering 2.4Ghz connectivity. 

I have also had one disc that was 5Ghz (wireless) connected to the router for about 30 days. now I am lucky to get 1 day with it being connected at 5Ghz.  I have even moved it sightly closer (~5M away) and it still drops to 2.4Ghz.

BT - this wifi disc solution you have need addressing as its not performing and hearing answers like, interference. or distance is a fob off

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1 REPLY 1
matekaneve
Aspiring Expert

on ‎15-04-2021 19h24

543 Views
Message 2 of 2

Re: BT Smart Hub 2 Hard wired discs dropping to 2.4Ghz

My disc started (re)connecting to the 2.4Ghz network as well after months of using it on the 5Ghz connection. I switched off the 2.4Ghz connection on the hub as I have nothing that is using it and the disc remained connected to the 5Ghz network no problem.

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