I recently switched too BT Whole home and have the Smart Hub 2 + 3 Discs. I have had Sky Q for years and never an issue having used various routers such as Netgear R8000 and most recently Linksys Velop (Mesh system). I have been on BT Broadband for many years and never used sky nor its own equipment.
Now, with the BT Hub all is broken - similar to other posts I can find, the main Skq Q box and the mini's lose their connection everyday and results in no end of effort trying to get them to reconnect. It is driving me mad - I have tried everything I can see suggested from static IP assignment to changing the Sky and/or Hub channels, frequency etc. Nothing changes.
Nothing else in my house has any connection issues - and I have a lot of devices to say the least.
SO, do I cancel BT and switch to Sky, or do I cancel Sky and move to BT TV - no option seemingly ensuring I have a reliable TV service?
Anyone actually ever managed to find a sustainable ab permanent fix to these issues as it doe snot look like BT nor Sky are interested in resolving it.
Hi, Have you White ( Whole Home ) or Black (complete Wi-Fi) discs ? If White, and using your Netgear R8000 router you said it's ok is that correct ? If the above is ok or you have Black discs call 150 they should help. I have been told that Sky Q has its own MESH network and both can't exist on the same Wi-Fi . How is your Sky Q connected via the disc or direct to the HUB?