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jwDave1
Aspiring Contributor
231 Views
Message 1 of 9

BT Smart Hub 6 and NAT

Due to living in a cottage with 2 foot thick stone walls I have had to install a Linksys Velop mesh system. Now I have a 'Double NAT' issue.

I cannot disable NAT on my BT Smart Hub 6 so I have tried every which way to connect an ASUS AC68U but it will not see the internet for love nor money despite several posts I have read about this.

Is there a sure fired way of replacing the BT Smart Hub 6 with the ASUS or is there another router I could buy that will do the job?

I know there has been much on this topic but nothing quite seemed to fix it for me.

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8 REPLIES 8
Distinguished Sage
Distinguished Sage
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Message 2 of 9

Re: BT Smart Hub 6 and NAT

That asus is a router and what you need is a separate modem hence why no internet connection. You should have bought the modem/router version of asus 

you could get a hg612 modem from auction



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NoSirItWasntMe
Contributor
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Message 3 of 9

Re: BT Smart Hub 6 and NAT


There are actually two versions of the Asus kit.

DSL-AC68U has a built in modem

RT-AC68U doesn't.

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jwDave1
Aspiring Contributor
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Message 4 of 9

Re: BT Smart Hub 6 and NAT

Hmm ok thanks, expensive mistake! Thanks again.

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NoSirItWasntMe
Contributor
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Message 5 of 9

Re: BT Smart Hub 6 and NAT

You should be able to turn the Velop's DHCP server off, have you tried that ?

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jwDave1
Aspiring Contributor
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Message 6 of 9

Re: BT Smart Hub 6 and NAT

I cant see any way to turn NAT off in the Velop, I can change the IP range but that is all.

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NoSirItWasntMe
Contributor
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Message 7 of 9

Re: BT Smart Hub 6 and NAT

@jwDave1 

You have to put it in bridge mode.

https://www.linksys.com/ca/support-article?articleNum=243548

 

It will lose a few monitoring features eg speed testing though.

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jwDave1
Aspiring Contributor
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Message 8 of 9

Re: BT Smart Hub 6 and NAT

Yes I did know about bridge mode but I am trying to avoid it as you loose quite a few features, may end up the only answer though!

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NoSirItWasntMe
Contributor
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Message 9 of 9

Re: BT Smart Hub 6 and NAT

Older versions of the firmware allowed you to access a web config page, bypassing the app, which does allow you to turn off DHCP on the Velop.

See here for an example:

https://support.getcujo.com/support/solutions/articles/9000131538-dhcp-mode-linksys-velop

 

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