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ojobson
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Message 1 of 3

BT Smart Hub DNS not working - troubleshooting steps?

In the last couple of weeks all devices that were using the Smart Hub for DNS have stopped being able to access the internet. e.g a ping command in terminal will result in "cannot resolve facebook.com: Unknown host". If I change only the DNS to 8.8.8.8 (I've done this on all wired and wireless devices) then connectivity is restored.

I've tried turning the router off and on - what other trouble shooting steps should I be taking?

Router software is SG4B1000B540. I'm on FTTH.

Thanks,

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My Blog: oliverjobson.co.uk
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Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: BT Smart Hub DNS not working - troubleshooting steps?

try factory reset of the hh6 by holding the recessed button on back for 20/30 sec until lights flash  remember to turn off smart setup after reset



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ojobson
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Message 3 of 3

Re: BT Smart Hub DNS not working - troubleshooting steps?

Thanks - seems drastic... is uploading the saved config file to the router usually a reliable process? I have a well defined network environment and I don’t want to spend ages reconfiguring static IPs and port forwards.
___________________________________
My Blog: oliverjobson.co.uk
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