Sorry but I am in exact same position as you. Also timescale of 3 weeks fits with mine. As the previous post says there is another thread.
Only difference we have is I could never get it to work. Apparently has a mind of its own. My wife and I have identical smartphones. Hers works. Mine feebly so by connecting to 5ghz and ensuring mobile data switched off. Spotify not listenable. And two Gramofon devices not compatible.
I have finally given up today after so much frustration. I am reverting to HH5.
Totally disgraceful to launch a product with so many bugs.
Have you had any luck getting a response from BT? On my 3rd call having wasted 5 hours chatting to them on the 1st and 2nd call I asked them to replace the hub. They agreed and a new hub is on its way, but I'm concerned that the new one will have the same problems or break the way my original one did....especially when the BT Fon is activated.
I've currently borrowed a Hub 5 from a neighbour and it works fine, but I'll need to return it soon. I was also told by the 3rd BT person I spoke to that it can take up to 30 days for Fon to be de-activated...... I'm tempted to use the Hub 5 until then!!
Another one with issues here.
Been away for a couple of weeks and arrived back yesterday to see BT Fon and BT X networks suddenly appeared, even though opted out over a year ago. I guess renewing the contract makes BT think they can ignore your previous requests to opt out of the system?
Anyway, unable to connect, unable to logon to the hub most of the time now. I'll start on at BT tomorrow morning, however judging from the responses here I'm not holding my breath
I have been back on HH5 since Saturday with no issues.
Spent about one hour on the phone yesterday trying to expedite refund of the £50 plus delivery for the useless SmartHub.
Have submitted formal complaint which I escalated today.
Currently I am doing the rounds with the so called trusted experts who gave the SmartHub glowing reviews (@daveludlow...).
Cannot understand BT's apparent reluctance to refund. Just imagine if you bought something from Amazon or any other national retailer and it stopped working within weeks. They would refund you immediately. Perhaps BT don't want to admit that they have a very significant problem on their hands.
Under the Consumer Act 2015 you have the right for refund if product is not fit for purpose and you have 30 days to reject it. The problem is BT has made it difficult to exercise your right to reject the item by not giving the consumer details on how to send the item back. But a big organisation like BT must have it somewhere on how to reject and claim refund but I have not seen it. It's well hidden!
How does the 30 days work though when the organisation changes something that affects it's operation? FON wans't enabled when people originally got these things, and I suspect many will now have had the hub more than 30 days.
@smf22, @Pumps100 The fact that FON was not enabled was probably due to the firmware glitch because all new hubs are enabled by default and the TR69 system is supposed to recognised whether the account holder is opted in or out and configure the hub accordingly. This is how it should work in my opinion.
But the fact that devices can not be connected once the FON is enabled could be a firmware issue and needs to be resolved but until that occurs the hub is rendered not fit for purpose.
If BT are not refunding and the hub was purchased with a credit card then it could fall in Section 75 of the Consumer Credit Act.