I wish you look, I found I had a lot more issues with the newer firmware than the old one (first release)...
I also noticed on the replacement hub BT sent me the firmware didn't update dispite being connected for near a week, I'm wondering if BT might have pulled the new firmware for some reason.
Just discovered this thread. I've had the smart hub for about 3 weeks now. I've experienced all the issues you've all experienced to the point I've got so frustrated with the WiFi issues, I've given up and now using my old Hub 5 again which seems a delight to use compared to the Smart Hub. I'm experiencing daily drop outs of both 2.4 and 5Ghz channels for hours on end - although the problem is worse with the 5Ghz. My devices keep asking me for password before giving me a 'Can't connect' message. BT Control panel doesn't remember settings - especially when assigning static IP addresses to devices - it says it saved it - but it doesn't.
Having said that - when it does work it has generally has a stronger signal than the Hub 5, and has generally faster network speeds particularly when reading and writing files to my NAS, although does for no apparent reason slow down from time to time .
I'm hoping BT come up with a firmware update fast since I'm pretty annoyed in shelling out £50 for a router that is not fit for genereal release and sitting on the shelf unplugged gathering dust after weeks of purchasing.
Contact BT using the Phone number in the manual and discuss it with them, they will help and offer a replacement. Maybe even your money back once they get the router back using their free return packaging.
Very disappointing piece of kit. It simply does not work with iPads and iPhones ...
I share concerns about the Smart Hub not currently being fit for purpose but in fairness wanted to say that your statement above isn't true for me. At any one time we have up to 4 iPhones and 3 iPads connected to our Smart Hub (running firmware 21EC) and I'm not aware that any family members are suffering from connection problems.
I have, as always, disabled Smart Setup and split the Wifi bands. I wonder if you haven't and that has something to do with your problems?
Well I've heard back from BT's Resolutions, they're looking to settle my complaint with £30's worth of compensation as account credit...
I think I'll just settle, whats the point, so far BT's inept customer service has landed me with a £15-17 a month discount on my account (Infinty 2 + Weekend Calls) and now this, they've sent out returns packaging and already refunded the charges for the 'No So' Smart Hub... or the 2 of them in my case when they cocked up and charged me twice.
I will not be suggesting BT to anyone unless absolutly neccessary and can not see myself coming back to them in the future... roll on January... or December when they'll get their notice.
I have had my hh6 for a week now was all good for 5 days was sweet. But now i have the same problem has everyone else just constaly wifi dropping out. tried everything nothing works.
Want my hh5 back.
can you help?
Same issue here on the wifi. I'm pretty technical. But this baffles me. We have
iphone 4, iPad Air, iPad 4, iPad mini 2. All won't connect.
IPhone 6s Plus, iPhone 6, iPhone 5s and iPhone 5c all will connect.
Ive solar the 2.4 and 5 bands. I've changed to different ssids.
Im really uni pressed by this. Ok my hub was free but I still expect it to work and be better than the hh5.
Any ideas please.