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Newbie
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Message 1 of 6

BT Smart Hub and Android TV issues

Hi all,

 

My android TV has an issue where every few days it loses connection to the internet (despite being connected directly to the BT Homehub 5 by ethernet) 

When the connection is lost i cannot access internet or local network. In order to fix this i need to turn off router for 30 seconds and then hard restart the TV. All remains fine for a while then same happens. 

I have tried many things to fix this and the last suggestion Sony are making is to disable IPv6. I know you cannot do this on the router so i have two options..

1) buy a new router (can you use alternate routers with BT? How do you get the settings if so?

2) somehow schedule overnight restarts of the router to similate the restart. I was thinking maybe smart plug and turning off overnight. Didnt know if this could potentially damage the router to just turn off the plug each night?

What would the community suggest?

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5 REPLIES 5
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Sage
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Message 2 of 6

Re: BT Homehub 5 and Android TV issues

Get your own router. Turning the hub off on a regular basis could potentially fool DLM into thinking there is a connection problem and take action.

Have you turned off Smart Setup in the hub?

https://www.bt.com/help/broadband/what-is-smart-setup-on-the-bt-hub--how-can-i-turn-it-on-and-off- 

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Distinguished Sage
Distinguished Sage
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Message 3 of 6

Re: BT Homehub 5 and Android TV issues

Try a different router.

This one costs about £35 and works on ADSL and VDSL. Usually available from Argos, or online.

https://www.tp-link.com/uk/home-networking/dsl-modem-router/td-w9970/

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Newbie
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Message 4 of 6

Re: BT Homehub 5 and Android TV issues

thanks for the replies, where do i get my router settings from if i bought my own. Dont mind spending a few quid if router is going to be better. Ill have a look around.

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Newbie
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Message 5 of 6

Re: BT Homehub 5 and Android TV issues

why would turning the smart setup help?
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Recognised Expert
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Message 6 of 6

Re: BT Homehub 5 and Android TV issues

@bibbypeter 

Have a look here: 

http://bt.custhelp.com/app/answers/detail/a_id/58748/~/do-i-have-to-use-the-bt-hub-or-can-i-use-diff...

Kind Regards
CJT80
Say thanks by clicking the Thumbs Up icon. Have I resolved your issue? Click "Mark As Accepted Solution"
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