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kah22
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Message 1 of 2

BT Smart Hub and Canon Printer Not Talking

I've just upgraded from BT Broadband to BT Infinity 1. The old hub been replaced by the BT Smart Hub.

 

Anyway there was no problem in the Smart Hub recnogising my iphone, ipad, and Windows 10 computer but my Canon LBP6030w and the Smart Hub are not talking to each other. I can't print wirelessly.

 

A printed test page shows that the printers SSID settings are recognizing my old  Home Hub 4 not the Smart Hub.

 

Can you offer any advice on what to do? Thanks in advance

 

Kevin

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Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: BT Smart Hub and Canon Printer Not Talking

Do a factory reset on your printer and set it up again as though it is a first time install.

 

Also make sure you turn off "smart setup" on the Homehub.

See link how to do that.

http://bt.custhelp.com/app/answers/detail/a_id/44328/~/what-is-smart-setup-on-the-bt-hub%3F-how-can-...


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