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eugene7
Contributor
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Message 11 of 28

Re: BT Smart Hub - cannot connect to Hub Manger - on one PC only?

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Still no solution here...
Has anyone else found any solution at all?
This can't be the Hub, can it?
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Liam_
Expert
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Message 12 of 28

Re: BT Smart Hub - cannot connect to Hub Manger - on one PC only?

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This can't be the Hub, can it?

 

Going by what I've read on the forums concerning the 'Smart' hub, it seems likely.

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Distinguished Sage
Distinguished Sage
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Message 13 of 28

Re: BT Smart Hub - cannot connect to Hub Manger - on one PC only?

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Extremely likely I would think.

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smf22
Recognised Expert
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Message 14 of 28

Re: BT Smart Hub - cannot connect to Hub Manger - on one PC only?

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Have you tried statically assigning the IP address on the PC rather than letting the Hub assign it with DHCP? Pick a number outside of the DHCP range, which by default would be something between 192.168.1.1 and 192.168.1.63. The mask should be 255.255.255.0 and the gateway 192.168.1.254. For the purpose of testing you don't need DNS, but if you want to add that use 192.168.1.254 also.

 

There are posts on the forum of the Hub assigning the same IP address to more than one device, and two devices with the same IP address might see symptoms such as this.

 

Regards

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eugene7
Contributor
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Message 15 of 28

Re: BT Smart Hub - cannot connect to Hub Manger - on one PC only?

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After a discussion with BT support... they are ware of this issue!

They are working on a firmware update.

 

WHY HAVE THEY NOT LET THEIR CUSTOMERS NOW THIS?

 

We have been chasing our tails for days on a problem thay know about.

 

I am applaed by their support.

 

I will be contacting BT to take this further, as the support I have been provided has been appalling.

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varkanoid
Aspiring Expert
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Message 16 of 28

Re: BT Smart Hub - cannot connect to Hub Manger - on one PC only?

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I had the same problem, did everything, factory reset etc etc. So went back to HH5. Then few days later put HH6 back in to see if it would do the update to the latest firmware and lo and behold I could browse to 192.168.1.254 again. So it could be the fact that the HH6 was left off for quite a while ?

 

I just wish you could do a force update as no matter what my HH6 wont download the latest firmware I`m still on the one behind eg the one before the sticky listed.

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eugene7
Contributor
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Message 17 of 28

Re: BT Smart Hub - cannot connect to Hub Manger - on one PC only?

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As my post above does say (all be it with a spelling mistake) BT have confirmed that are already well aware of this issue, and are 'working' on a firmware fix...

 

I really do not know why BT are not making their customers aware of this issue, and have nit announced that a fix will (hopefully!) be coming in the near future - but I've been waiting over a month already!

 

Smiley Mad

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eugene7
Contributor
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Message 18 of 28

Re: BT Smart Hub - cannot connect to Hub Manger - on one PC only?

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So, we have been away for a few weeks, and the Hub was off the entire time...

Back, started the Hub, and I still cannot access it via my main desktop PC!

 

Thsi is now getting stupid.

 

Time to demand a replacement Hub I think...

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eugene7
Contributor
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Message 19 of 28

Re: BT Smart Hub - cannot connect to Hub Manger - on one PC only?

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So, again, having spent an hour on BT Support Chat we have got... exactly nowhwere...

What a waste of time BT support is!

 

Support are now refuting that there is a known firmware issues, and say it is just my PC, but are unable to give any suggestions as to how that could be the case.

 

I really am losing the will to live with the appaling level of BT support.

 

So, how cna a PC. with no Firewall active at all. have issues just connecting to a specific IP address?

The Browser (all Browsers) report 'The connection was reset'.

 

How can that be a PC issue?

 

I really am very annoyed with BT right now...

 

Does anyone else have any ideas I can try?

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Distinguished Sage
Distinguished Sage
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Message 20 of 28

Re: BT Smart Hub - cannot connect to Hub Manger - on one PC only?

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Are you saying that you can get to the Smarthub management page using all your devices except when you use the PC?

 

If you can access it on another device in my opinion it would suggest that the problem is with your PC.

 

Have you tried starting your PC in safe mode with networking and then trying to access the hub? 

 

Have you tried disconnecting the Hub from the phone line and then trying to access it while it is disconnected?

 

 

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