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eugene7
Contributor
16,170 Views
Message 1 of 28

BT Smart Hub - cannot connect to Hub Manger - on one PC only?

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My main desktop PC is connected to the BT Smart Hub via Ethernet, and I can get onto the internet, etc., so the connection is working.

 

But, every time I try to access the Hub Manager via 192.168.1.254 (or using any other suggested URL) I get an error message saying "The connection was reset"... or similar (depending on the browser used).

 

If I use my Laptop, either via WiFi or Ethernet, it connects perfectly.

 

I have dissabled all Firewall and Anti-Virus software.

 

Any ideas?

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27 REPLIES 27
Distinguished Sage
Distinguished Sage
16,161 Views
Message 2 of 28

Re: BT Smart Hub - cannot connect to Hub Manger - on one PC only?

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First flush any old invalid DNS entries.

 

If its a Windows computer you are using, then type this at the address prompt

 

ipconfig /flushdns

 

Then click on this link hub manager

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eugene7
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Message 3 of 28

Re: BT Smart Hub - cannot connect to Hub Manger - on one PC only?

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Nope...

 

This site can’t be reached

The connection was reset.

Try:

ERR_CONNECTION_RESET
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eugene7
Contributor
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Message 4 of 28

Re: BT Smart Hub - cannot connect to Hub Manger - on one PC only?

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Any other ideas...

Nothing I try works.

And now the WiFi keeps dropping out!

 

Smiley Mad

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jtheobald
Aspiring Contributor
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Message 5 of 28

Re: BT Smart Hub - cannot connect to Hub Manger - on one PC only?

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I have exactly the same problem - tried flushing DNS - no difference.

Any ideas?

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eugene7
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Message 6 of 28

Re: BT Smart Hub - cannot connect to Hub Manger - on one PC only?

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I have tried everything I can think of, and all/any suggestions I've found on the web - nothing works...

I'll be getting BT Support involved soon.
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prinknash
Expert
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Message 7 of 28

Re: BT Smart Hub - cannot connect to Hub Manger - on one PC only?

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Not sure it will help in this case but no harm in clearing the browser cache and trying again after that. Or in trying the address bthomehub.home instead of the IP address.

 

My experience is that the Hub Manager is invariably slow to appear - usually just after the browser says it's "Not responding" - and that after a Hub reboot there's a period of serveral minutes before it's accessible, even though there's a blue light and the Hub appears to be working normally. But I've never lost it completely. (Yet!)

 

p

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eugene7
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Message 8 of 28

Re: BT Smart Hub - cannot connect to Hub Manger - on one PC only?

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Done all that - no difference at all..

 

Smiley Sad

 

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Distinguished Sage
Distinguished Sage
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Message 9 of 28

Re: BT Smart Hub - cannot connect to Hub Manger - on one PC only?

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You have probably tried this but if not try a factory reset of the Homehub by pressing a pin into the recess button on the rear for about 20 seconds. 

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jtheobald
Aspiring Contributor
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Message 10 of 28

Re: BT Smart Hub - cannot connect to Hub Manger - on one PC only?

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I've tried that as well as all other suggestions. 

 

Thanks but I will also need to contact support - should be an interesting exercise! 

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