My main desktop PC is connected to the BT Smart Hub via Ethernet, and I can get onto the internet, etc., so the connection is working.
But, every time I try to access the Hub Manager via 192.168.1.254 (or using any other suggested URL) I get an error message saying "The connection was reset"... or similar (depending on the browser used).
If I use my Laptop, either via WiFi or Ethernet, it connects perfectly.
I have dissabled all Firewall and Anti-Virus software.
Solved! Go to Solution.
Any other ideas...
Nothing I try works.
And now the WiFi keeps dropping out!
I have exactly the same problem - tried flushing DNS - no difference.
Not sure it will help in this case but no harm in clearing the browser cache and trying again after that. Or in trying the address bthomehub.home instead of the IP address.
My experience is that the Hub Manager is invariably slow to appear - usually just after the browser says it's "Not responding" - and that after a Hub reboot there's a period of serveral minutes before it's accessible, even though there's a blue light and the Hub appears to be working normally. But I've never lost it completely. (Yet!)
You have probably tried this but if not try a factory reset of the Homehub by pressing a pin into the recess button on the rear for about 20 seconds.
I've tried that as well as all other suggestions.
Thanks but I will also need to contact support - should be an interesting exercise!