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johnskipp
Aspiring Contributor
269 Views
Message 1 of 3

BT Smart home cam 100 no PC playback

I can view my Home Cam through my IOS apps but,  on my PC viewing the web page i can select My Camera ok but the cam display screen is black . A message beneath says ""Video player upgrade is available!"" but this isnt an active link to an upgrade and nothing i do seems to correct the blank display.

 

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Ellie2506
Beginner
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Message 2 of 3

Re: BT Smart home cam 100 no PC playback 'Video player upgrade is available!'

I have exactly the same problem, did you ever get a resolution?

 

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Distinguished Sage
Distinguished Sage
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Message 3 of 3

Re: BT Smart home cam 100 no PC playback

Are you accessing it via the portal, as that is the only way?

 

https://myhomecam.bt.com/app/c/login.html

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