BT Smarthub 2 keeps disconnecting

[Keith_Beddoe]

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@andreaferns120472 wrote:

My BT Smarthub 2 keeps disconnecting and reconnecting over the past 10 days, any ideas why?

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@andreaferns120472 

That master socket is known to give problems, and is possibly the cause of the disconnections.

As mentioned https://community.bt.com/t5/Landline/2019-Master-Socket-kit-loose/m-p/1985566#M6775

[andreaferns120472]

I have looked at the link and I dont really understand what to do. Is there a video? I have had countless BT and openreach engineers visit our property over the past 18 months.

[imjolly]

just unclip the front plate of master by squeezing the 2 sides.  you will then see the test socket  you then need to insert a filter into test socket then connect the cable from the hub into the filter and then hub should connect to the internet

[Keith_Beddoe]

First you need to prove whether that is the issue, by leaving the home hub connected to the test socket for a few days, to see if you still get the disconnections.

If its still fine after a few days, then replace the front filter plate, making sure that its held in tight, and see if the problem re-occurs. Sometimes just re-locating the front section can fix the problem.

[andreaferns120472]

So I should leave the plate of the master socket off permanently ?

[imjolly]

just for a few days to see if connecting to test socket helps your connection stability

[andreaferns120472]

what do i do if leaving the plate off helps my connectivity after a few days?

[andreaferns120472]

My phone line is also connected to this socket, should i still follow your instructions?

[licquorice]

Either leave it off permanently or get a new master socket

[licquorice]

You can still connect your phone to the filter